Learn how to use properly, clean, and charge your IQOS device, and find quick tips. You can activate the advanced guarantee by watching the e-coach videos.
A helping hand in getting to know how to use IQOS.
We are here to help. Get the support you need for your IQOS device.
Dropped down? Broken? We have a solution! If you accidentally damage your IQOS device, we’ll replace it once for free.
If you are entitled for a replacement, with the help our Customer Care service you will receive a replacement at the IQOS selling point instantly.
Travelling abroad? Here are some important information before you hit the road with your IQOS device.
We’re always improving our devices. To get the most out of your device update your device to the latest firmware.
Our IQOS experts clean the devices of our IQOS CLUB memebers for free. Inquire about the possibility of a personal meeting at our Customer Care!
We give you an advanced support via phone in the first time period, also answer your questions and provide tailor made tips.