- Discover IQOS
What is IQOS?
- Backed by science
Discover the science
- IQOS 3 DUO
2 consecutive uses
- IQOS 3 MULTI
10 back-to-back uses
- IQOS 2.4 PLUS
Standard device
Welcome to IQOS support page!
E-coach videos
Learn how to use properly, clean, and charge your IQOS device, and find quick tips. You can activate the advanced guarantee by watching the e-coach videos.
IQOS Customer Care
A helping hand in getting to know how to use IQOS.
Troubleshooting
We are here to help. Get the support you need for your IQOS device.
Accidental damage coverage
Dropped down? Broken? We have a solution! If you accidentally damage your IQOS device, we’ll replace it once for free.
Rapid product replacement
If you are entitled for a replacement, with the help our Customer Care service you will receive a replacement at the IQOS selling point instantly.
Travelling information
Travelling abroad? Here are some important information before you hit the road with your IQOS device.
IQOS App
We’re always improving our devices. To get the most out of your device update your device to the latest firmware.
Professional device cleaning
Our IQOS experts clean the devices of our IQOS CLUB memebers for free. Inquire about the possibility of a personal meeting at our Customer Care!
Advanced customer care support
We give you an advanced support via phone in the first time period, also answer your questions and provide tailor made tips.
