IQOS 3 DUO device

You can use the IQOS AC Power Adaptor from your previous IQOS devices. But the IQOS 3 DUO USB cable has a USB-C port, which is different from the IQOS 2.4 PLUS so please make sure you always use the right cable.

The IQOS 3 DUO has our fastest and most powerful Holder yet.

We’ve designed it around our consumers' needs.
- You can now enjoy two consecutive uses without needing to recharge.
- As long as it’s fully charged:

it’s at least 2 minutes and 20 seconds faster than the IQOS 2.4 PLUS*.

it's at least 1 minute 40 seconds faster than the IQOS 3*.

- It also has the IQOS ProtectPlus™ System built in, for better protection and reliability, as well as a NFC chip which helps you to access the www.iqos.com website.

*Provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.

Simply press your IQOS 3 DUO Pocket Charger button for one second.

The LED lights will show the charge level:
- 1 LED light means your device has low battery and you need to charge it.
- 4 LED lights mean the device is more than 75% charged and ready to use.

Your IQOS 3 DUO device doesn’t need to be fully charged to work but for the best experience, we recommend you to fully charge the device before you use it for the first time. If your IQOS 3 DUO device is fully charged, you can use it up to 20 times before you need to recharge.

No, the IQOS 3 DUO Pocket Charger is only compatible with the previous IQOS 3 version. If you insert the IQOS 2.4/2.4 PLUS Holder into the IQOS 3 DUO Pocket Charger, the Holder won’t fit because they’re different sizes. If you accidentally insert the IQOS 3 DUO Holder into the IQOS 2.4/2.4 PLUS Pocket Charger, the Pocket Charger lights will start blinking, but the Holder won’t charge.

Press and hold your IQOS Pocket Charger button for 10 seconds (until the lights fade out) then release it. All the status lights will turn off, blink three times, and then progressively fade in to confirm the reset.

There are two ways to check how many uses you have left.

On the IQOS Holder:
Press and release the button on your IQOS Holder.

Two lights mean it’s ready for two uses

One light means it’s ready for one use

No light means the Holder isn’t charged.

On the IQOS Pocket Charger:
Press and release the Pocket Charger button.

Two lights mean it’s ready for two uses

One light means it’s ready for one use

* If you use the IQOS 3 DUO Holder in the IQOS 3 Pocket Charger, you might need to upgrade your IQOS 3 Pocket Charger firmware so it can tell you when the Holder is ready to be used once.

The IQOS 3 DUO provides you two consecutive uses before needing to recharge.
Once you’ve finished your first use, there’ll be one light to show you have one more use left. If you’d like the second use right away, your IQOS Holder is instantly ready for you.
If you don’t need the second use right away, simply put your IQOS Holder back in the Pocket Charger for a quick recharge to give you two uses again.

The IQOS 3 DUO device vibrates in the following cases:

One vibration means it’s starting to heat up (after you’ve pressed the Holder button to start).

Two vibrations mean it’s ready to use.

Two more vibrations mean your experience is nearly over (it’ll vibrate 30 seconds before the end).

Your IQOS 3 DUO device is designed to work in a wide range of temperatures, between 0℃ and 50℃.

NFC stands for near-field communication (NFC). It allows two electronic devices - like your IQOS device and your phone - to communicate when you bring them within 4 cm of each other.
Your IQOS device has NFC built in to make it even easier to access information, how to register your device, where you can find the nearest IQOS selling point, or contact our Customer Care. Some mobiles requires NFC chip reader application.

If your phone hosts a NFC chip, just activate your NFC in your phone’s settings menu. The two devices will connect automatically when you bring them close to each other (less than 4 cm apart) and IQOS webpage will open. That’s it. Some phones require the download of an NFC chip reader application.

If you already have an IQOS 3 device and would like to use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, you might need to upgrade your firmware.

Check whether your current IQOS 3 device needs an upgrade by fully charging your Holder and inserting it into the Pocket Charger, then pressing the button. If the Holder status light blinks once, you’ll need to upgrade your firmware – you can do this for free in an IQOS Store. If the light blinks twice, you’re good to go.
Once you’ve upgraded the firmware, you’ll be able to charge and use your IQOS 3 DUO Holder with your IQOS 3 Pocket Charger. You can upgrade your firmware either via the official IQOS App, in the Philip Morris Hungary Ltd. HQ office (1085 Budapest, Kálvin tér 12.), or at IQOS expert points for free of charge. More details about the official IQOS App you can find HERE.

Keep the Holder in your hands and insert the HEETS tobbacco stick till the silver line, face down with the tobacco side. If at any time you find that you cannot insert the tobacco stick till the silver line, the device should be cleaned, most likely the CAP.
If the tobacco inserted properly, you can switch on the device. Push the button at the side for 2 seconds till having the vibration and the light starts to blink. While the light is blinking the heating blade starts to heat the tobbacco stick. If the light stands still, the device is ready for use. While the device is operating, do not push the button again because it switches off the device.
You can experience the real tobacco taste for 6 minutes or 14 puffs. It depends on which comes first. You can use DUO device with 2 tobacco sticks in a row without charging the Holder.