How do I pair my IQOS 2.4 PLUS device?

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

  • Put the Holder into the Pocket Charger and keep it inside during the pairing process.
  • Press the Bluetooth® button on your IQOS 2.4 PLUS for five seconds until the bottom light on the Pocket Charger light starts blinking blue.
  • The light next to the button will start to flash in a regular pattern to show that your device is in the pairing mode. If the light flashes irregularly, your device has failed to enter the pairing mode and you’ll need to reinsert the Holder and leave your IQOS Pocket Charger closed for at least one minute before trying again.
  • Navigate to the ‘Devices’ tab and tap on the ‘Add device’ button to pair a device for the first time. Then, follow the instructions on the screen.
  • If the device has already been paired, tap ‘Pair’.
    • Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.