How do I pair my IQOS 3 DUO and IQOS 3 MULTI devices?

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

Supporting services FAQ categories About the IQOS app How do I pair my IQOS 3 DUO and IQOS 3 MULTI devices?
Supporting services FAQ categories About the IQOS app How do I pair my IQOS 3 DUO and IQOS 3 MULTI devices?
  • If your device is plugged into a power socket, unplug it.
  • Enable device Bluetooth® connectivity by turning the device off by pressing the button for 5 seconds, and then turning the device back on by pressing for another 5 seconds.
  • On your IQOS 3 DUO, press the Pocket Charger button twice quickly, followed by one long 5 second press, before releasing it. On the IQOS 3 MULTI, press the main button.
  • If your device has failed to enter the pairing mode and you’ll need to reinsert the Holder and leave your IQOS Pocket Charger closed for at least one minute before trying again.
  • Navigate to the ‘Devices’ tab and tap on the ‘Add device’ button to pair a device for the first time. Then, follow the instructions on the screen.
  • If the device has already been paired, tap ‘Pair’.
    • Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.