I cannot push the tobacco sticks until the silver line, what can be the problem?

You can find information on proper and regular cleaning of IQOS device in our Frequently Asked Questions section.

Supporting services FAQ categories Cleaning your device I cannot push the tobacco sticks until the silver line, what can be the problem?
Supporting services FAQ categories Cleaning your device I cannot push the tobacco sticks until the silver line, what can be the problem?
This can be caused by the improper cleaning of the IQOS device. You can learn the proper cleaning from the E-COACH videos after logging in to your personal profile. Furthermore you can gain a quick insight from either the IQOS manual, or from our quick videos. In case of further questions please contact our Customer Care.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.