Welcome to IQOS support page!

IQOS termékcsomagolás egy üvegasztalon

Termékhasználati videók

You can activate the advanced guarantee by watching the e-coach videos. We demonstrate the proper usage of your IQOS device with special actors in real life situations.

IQOS 3 DUO készülék egy faasztalon

IQOS applikáció

We’re always improving our devices. To get the most out of your device update your device to the latest firmware with the help of IQOS app.

IQOS hevítő és töltőtok egy laptopon

Hibaelhárítás

We are here to help. Get the support you need for your IQOS device.

Egy új IQOS 3 DUO készülék a dobozában

Megoldás az IQOS készülékek sérülése esetén

Dropped down? Broken? We have a solution! If you accidentally damage your IQOS device, we’ll replace it once within the first year for free. For more information see the Warranty page.

Egy új IQOS 3 DUO készülék a dobozában

Gyors termékcsere

If you are entitled for a replacement, with the help our Customer Care service you will receive a replacement holder and/or charger at the appointed IQOS selling point instantly.

Egy telefon, egy IQOS 3 DUO eszköz és egy tisztítóeszköz egymás mellett

Kiemelt ügyfélszolgálati támogatás

We give you an advanced support via phone in the first time period, also answer your questions and provide tailor made tips.

Egy kék színű IQOS 3 DUO hevítő és töltőtok

Személyes Fogyasztói Támogatás

IQOS Expert Support is a free service for IQOS CLUB members, whereby an IQOS expert will help you use correctly your IQOS device and answer any questions you may have. The support is provided at a time and place convenient to you.

All information about tobacco sticks that is stated or displayed in the materials applies to all SMARTCORE STICKS™ sticks. IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. See

Got a question? Find the answer in our FAQs.

Do you have more questions related to IQOS?
There are several ways you can reach us.
In case of questions, reach out our Customer Care where you can contact directly our colleauges.
Lépj kapcsolatba velünk
We’re available also on Facebook, so feel free to message us with any questions and we’ll get back to you shortly.
Facebook oldalunk
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
GYIK oldal