- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
- IQOS ILUMA PRIME
The most advanced IQOS device
- IQOS ILUMA
Familiar design, new technology
- IQOS ILUMA ONE
All-in-one design
- IQOS ORIGINALS ONE
Up to 20 uses on a full charge including 3 consecutive uses
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
Welcome to IQOS support page!
E-coach videos
You can activate the advanced guarantee by watching the e-coach videos. We demonstrate the proper usage of your IQOS device with special actors in real life situations.
IQOS app
We’re always improving our devices. To get the most out of your device update your device to the latest software with the help of IQOS app.
Troubleshooting
We are here to help. Get the support you need for your IQOS device.
Accidental damage coverage
Dropped down? Broken? We have a solution! If you accidentally damage your IQOS device, we’ll replace it once within the first year for free. For more information see the Warranty page.
Rapid product replacement
If you are entitled for a replacement, with the help our Customer Care service you will receive a replacement holder and/or charger at the appointed IQOS selling point instantly.
International assistance
Get support on holiday or a business trip. Just a call our Customer Care.
Advanced customer care support
We give you an advanced support via phone in the first time period, also answer your questions and provide tailor made tips.
Professional device cleaning
As an IQOS user you are entitled for a professional cleaning for free. Inquire about the possibility of a personal meeting at our Customer Care!
