IQOS FAQ

Find your answer online check out the Frequently asked questions. Full FAQs available here. If you do not get an answer to your question, please contact Customer Care.

Supporting services FAQ categories

About IQOS ILUMA i

IQOS ILUMA i troubleshoot

IQOS ILUMA devices

Get to know your IQOS device

About the IQOS app

Program Support Conversion support

Online Account & Registration

Heating Technology

Flavor Ban

FDA authorization for IQOS

Buy IQOS

Troubleshooting

IQOS Warranty & Replacement

Returns and Refunds

Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.