IQOS FAQ

Find your answer online check out the Frequently asked questions. Full FAQs available here. If you do not get an answer to your question, please contact Customer Care.

Supporting services FAQ categories

Get to know your IQOS device

IQOS 3 DUO device

IQOS 2.4 PLUS device

IQOS 3 device

IQOS 3 MULTI device

About the IQOS app

HEETS tobacco sticks

Cleaning your device

Program Support Conversion support

Online Account & Registration

HeatControl Technology

Menthol ban

FDA authorization for IQOS

COVID-19

Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.