IQOS Contact and Support

Can’t find what you’re looking for, or need more information

about your IQOS device?

We’re here to help!

IQOS App​

Customize your IQOS device with the IQOS App. Choose the right version for your device. For help or more information, find answers and support here.
Get to know the IQOS App

Find the answer to the most common questions​

Find the answer you are looking for your device, IQOS services and troubleshoot​.
Frequently Asked Questions

Chatbot

If you need quick assistance with your IQOS device, contact Kata, the digital assistant of the IQOS Support Team.
Do you have more question related to IQOS?
There are several ways you can reach us.
We’re available also on Facebook, so feel free to message us with any questions and we’ll get back to you shortly.
Our Facebook Page
Find the nearest tobacco shop where you can purchase an IQOS device and accessories.
Go to the Store Locator page
Write to us.
Email Us
In case of questions, reach out our Customer Care where you can contact directly our colleagues.
Get in touch
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.