In case defective product

In the first 2 years after purchase:

At any tobacco shop which selling that type of IQOS (except IQOS selling point with limited selection), with proof of eligibility by showing SMS code sent by IQOS Call Center after the (remote) inspection of the device.

Physical damage

In the first year after purchase:

Entering into the IQOS Club before 01.10.2019. and device purchased before 01.10.2019.:

At any tobacco shop which selling that type of IQOS (except IQOS selling point with limited selection), with proof of eligibility by showing SMS code. The conditions apply on every registered device’s (except for the replacement of a previously damaged and replaced device) damaged part (holder, charger) ONCE in the first year after purchase. Regardless of whether the injury occured from an improper use.

Entering into the IQOS Club before 01.10.2019. and device purchased on 01.10.2019. or later, and as well as entering into the IQOS Club on 01.10.2019. or later both purchased device before and after 01.10.2019:

At any tobacco shop which selling that type of IQOS (except IQOS selling point with limited selection), with proof of eligibility by showing SMS code. The conditions apply on every registered device’s (except for the replacement of a previously damaged and replaced device) damaged part (holder, charger) ONCE in the first year after purchase, in case consumer watched all E-COACH videos (10 videos) on www.iqos.com. Regardless of whether the injury occured from an improper use.

In the second year after purchase or after one replacement:

After presenting the proof of purchase consumer can ask for investigation at the office of Philip Morris Hungary Ltd. (1085 Budapest, Kálvin square 12.).*

The replacement must be performed from the stock of device colours available at the current time at the national tobacco shop which is performing the replacement.

* In case of the failure generated after the purchase - especially in case improper use by the consumer - there is no possibility for replacement.

Unless proven otherwise, within six months of purchase, it must be assumed that the defect did not arise after the purchase, unless this presumption is incompatible with the nature of the thing or the nature of the error.

Mandatory for the registration: proof of purchase document in case of device purchased in Hungary, valid unique identification code in case of device purchased abroad.

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