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What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
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New, advanced features.
Familiar design, new technology
All-in-one design
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
Buyback
BUYBACK DETAILS AND TERMS AND CONDITIONS FOR IQOS DEVICES
The Buyback Process in a nutshell:
The consumer announces their buyback request by submitting the fully and accurately completed “Contract” and a copy of the IQOS device’s invoice/receipt. The documents must be sent to visszavasarlas@iqos.com
PMMO Kft. receives the contract and verifies buyback eligibility.
If necessary, PMMO Kft. will call the consumer to agree on the details of the buyback.
If the consumer is eligible for buyback, PMMO Kft. will order a courier to pick up and deliver the device to the inspection site.
If the product inspection determines that a buyback is mandated, PMMO Kft. will transfer the price of the device to the consumer via direct deposit.
Buyback Terms and Conditions:
Buyback: Offering a buyback is not a legal obligation, but a courtesy service of Philip Morris Hungary Ltd. (in the following: PM), providing consumers with comfort and flexibility.
1. Consumers become eligible for a buyback in the following case:
Buyback within 30 days in case of IQOS ILUMA devices: A device purchased in a National Tobacco Store in Hungary as a FIRST IQOS ILUMA device, registered as the FIRST IQOS ILUMA device in the IQOS consumer profile. The buyback of the first IQOS ILUMA device can also be requested if the consumer has a previously purchased heating blade device registered on their consumer profile.
You must announce your buyback request within 30 days after purchase.
2. A basic condition of the buyback is that the consumer and the product subject to the buyback are both registered in the IQOS Customer and Product Registration System. You can register at the time of purchase in the National Tobacco Store, after the purchase by calling the IQOS Customer Care or online at www.IQOS.com by clicking the following link:
https://hu.iqos.com/en/registration
3. Consumers become eligible for a buyback if they have watched the E-COACH videos available at www.IQOS.com after logging in to IQOS.com under “E-COACH” section.
4. The request for buyback must be made by sending a fully and accurately completed sales contract and a copy of the receipt or invoice proving the purchase price of the device, available at www.IQOS.com under "BUYBACK", to visszavasarlas@iqos.com
5. In addition to the conditions described in point 4, the original receipt or invoice received at the time of purchase must be sent back with the device.
6. Physically damaged devices and those that were earlier replaced due to physical damage or other products and accessories deemed faulty based on the below criteria are not eligible for buyback. PM will have the device inspected. Incomplete, damaged devices or those that were earlier replaced due to physical damage are not eligible for buyback. If the returned IQOS holder and / or the charging case shows signs of physical damage (e.g. scratches, breaks, broken holder blade, etc.) or other user-induced errors (e.g. electronic failure caused by water damage), PM will not buy the device back from the consumer, pursuant to the buyback terms and conditions. If we reject the device buyback based on the result of the product inspection, the consumer can pick up the device no earlier than on the 5th business day after receiving our notification; the only pickup location is the office of Philip Morris Magyarország Kft. (H-1085 Budapest Kálvin tér 12., 2nd floor).
7. PM will only pay refunds to Hungarian bank accounts. Cash refund is not an option.
8. No refund can be claimed for a device purchased with an IQOS TRADE IN.
As part of our sustainability program, we ensure that returned devices are handled in accordance with all aspects of environmental protection.
Using the Contract:
Please submit your buyback request by completing this contract and sending it together with a copy of the invoice / receipt to visszavasarlas@iqos.com, where our colleagues will immediately begin to process your buyback request.
We make the following recommendations for completing the contract:Save the contract to your computer, complete the contract, send it back via email
Print the contract, complete it using a pen, take a photo of the contract, then send it back via email
To complete the contract on a smartphone (iOS and Android), we recommend Adobe fill & sign which is free to download
Copy the text of this contract to an email, fill in the data and send the email
If you have questions regarding the completion of the contract or your pending buyback, please send an email to visszavasarlas@iqos.com.
The Buyback Process in a nutshell:
Buyback Terms and Conditions:
Buyback: Offering a buyback is not a legal obligation, but a courtesy service of Philip Morris Hungary Ltd. (in the following: PM), providing consumers with comfort and flexibility.
1. Consumers become eligible for a buyback in the following case:
Buyback within 30 days in case of IQOS ILUMA devices: A device purchased in a National Tobacco Store in Hungary as a FIRST IQOS ILUMA device, registered as the FIRST IQOS ILUMA device in the IQOS consumer profile. The buyback of the first IQOS ILUMA device can also be requested if the consumer has a previously purchased heating blade device registered on their consumer profile.
You must announce your buyback request within 30 days after purchase.
2. A basic condition of the buyback is that the consumer and the product subject to the buyback are both registered in the IQOS Customer and Product Registration System. You can register at the time of purchase in the National Tobacco Store, after the purchase by calling the IQOS Customer Care or online at www.IQOS.com by clicking the following link:
https://hu.iqos.com/en/registration
3. Consumers become eligible for a buyback if they have watched the E-COACH videos available at www.IQOS.com after logging in to IQOS.com under “E-COACH” section.
4. The request for buyback must be made by sending a fully and accurately completed sales contract and a copy of the receipt or invoice proving the purchase price of the device, available at www.IQOS.com under "BUYBACK", to visszavasarlas@iqos.com
5. In addition to the conditions described in point 4, the original receipt or invoice received at the time of purchase must be sent back with the device.
6. Physically damaged devices and those that were earlier replaced due to physical damage or other products and accessories deemed faulty based on the below criteria are not eligible for buyback. PM will have the device inspected. Incomplete, damaged devices or those that were earlier replaced due to physical damage are not eligible for buyback. If the returned IQOS holder and / or the charging case shows signs of physical damage (e.g. scratches, breaks, broken holder blade, etc.) or other user-induced errors (e.g. electronic failure caused by water damage), PM will not buy the device back from the consumer, pursuant to the buyback terms and conditions. If we reject the device buyback based on the result of the product inspection, the consumer can pick up the device no earlier than on the 5th business day after receiving our notification; the only pickup location is the office of Philip Morris Magyarország Kft. (H-1085 Budapest Kálvin tér 12., 2nd floor).
7. PM will only pay refunds to Hungarian bank accounts. Cash refund is not an option.
8. No refund can be claimed for a device purchased with an IQOS TRADE IN.
As part of our sustainability program, we ensure that returned devices are handled in accordance with all aspects of environmental protection.
Using the Contract:
Please submit your buyback request by completing this contract and sending it together with a copy of the invoice / receipt to visszavasarlas@iqos.com, where our colleagues will immediately begin to process your buyback request.
We make the following recommendations for completing the contract:
If you have questions regarding the completion of the contract or your pending buyback, please send an email to visszavasarlas@iqos.com.
You can open and / or download the contract in PDF format here:
SZERZŐDÉS- PDF link
The contract is only available in Hungarian.
Thank you for your understanding.