Warranty and replacement

We'll cover your IQOS with a 2 year warranty.
The 2 year warranty period is valid from the date indicated on the Proof of Purchase. In the absence of Proof of Purchase, the warranty period is 1 year 3 months from the date of production. For more details see below the detailed Warranty and withdrawal conditionalities.

Details of IQOS CLUB membership

- providing extra support in the first period after entering into the IQOS CLUB

- directly informed about the important news

- extended IQOS warranty, in case you accidentally damage your device

IQOS CLUB details
Do you have more questions related to IQOS?
There are several ways you can reach us.
In case of questions, reach out our Customer Care where you can contact directly our colleauges.
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Warranty and withdrawal conditionalities

applicable: 05.02.2025.

Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.