Warranty and replacement

We'll cover your IQOS with a 2 year warranty.
The 2 year warranty period is valid from the date indicated on the Proof of Purchase. In the absence of Proof of Purchase, the warranty period is 1 year 3 months from the date of production. For more details see below the detailed Warranty and withdrawal conditionalities.

Details of IQOS CLUB membership

- providing extra support in the first period after entering into the IQOS CLUB

- directly informed about the important news

- extended IQOS warranty, in case you accidentally damage your device

Do you have more question related to IQOS?
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In case of questions, reach out our Customer Care where you can contact directly our colleauges.
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Warranty and withdrawal conditionalities

applicable: 09.08.2023