In case defective product
In the first 2 years after purchase:
After presenting the proof of purchase at the office of Philip Morris Hungary Ltd. (1085 Budapest, Kálvin square 12.) consumer can ask for inspection of the device, and in case of favorable evaluation the product will be replaced at a dedicated IQOS selling point.
Physical damage
In the first two years after purchase:
After presenting the proof of purchase at the office of Philip Morris Hungary Ltd. (1085 Budapest, Kálvin square 12.) consumer can ask for investigation of the device.*
Or register to IQOS CLUB – more details see in the IQOS Club section.
The replacement must be performed from the stock of device colours available at the current time at the national tobacco shop which is performing the replacement.
* In case of the failure generated after the purchase - especially in case improper use by the consumer - there is no possibility for replacement. Unless proven otherwise, within six months of purchase, it must be assumed that the defect did not arise after the purchase, unless this presumption is incompatible with the nature of the thing or the nature of the error.
Mandatory for the registration: proof of purchase document in case of device purchased in Hungary, valid unique identification code in case of device purchased abroad.
