IQOS Warranty and replacement

Expert care and a convenient service support.

IQOS warranty has got your device covered*

We design and build IQOS with care.
What's covered:
Device malfunction: We'll replace devices/device parts affected by factory faults during the warranty period.
Faulty components: We'll replace primarily defective parts or materials only.
Extended warranty for IQOS CLUB members, in case you accidentally damage your device we will replace that for you within 1 or 2 year(s) depending on the type of your device.
What's not covered:
Damage caused by normal wear and tear, and cosmetic damage (such as scratches, dents, broken plastic etc.).
With the exception of extended warranty, damage caused by misuse, power surge, improper handling, liquid contact or fire.
Theft or loss of your IQOS device.
With the exception of extended warranty: malfunction caused by using the device with non-compatible products.
Note: For the full list and details of items not covered under IQOS warranty please see below the detailed Warranty and withdrawal conditionalities.

IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.

*The information provided is not comprehensive. Further details can be found in the detailed warranty description at the bottom of the page.
Register and become IQOS CLUB member for extended IQOS warranty
With device registration and active IQOS CLUB membership, extended warranty coverage applies. This means that if you accidentally damage your IQOS device, we will replace it for you.
Additional conditions:
  1. In case of accidental damage, the IQOS ILUMA i PRIME device is covered by an extended warranty for 2 years from the date of purchase, during which the damaged part of the device (e.g., holder or charger) may be replaced once.
  2. For all other IQOS devices (excluding the IQOS ILUMA i PRIME), accidental damage is covered by an extended warranty for 1 year from the date of purchase, during which the damaged part of the device (e.g., holder or charger) may be replaced once.
  3. After the device registration you need to watch the E-coach videos as a condition for device replacement.
  4. The device may be eligible for replacement even if the damage was caused by improper use.
Register my device E-coach videos
Get to know IQOS warranty by device
Select your IQOS device
Warranty details
2 year IQOS warranty in case of factory faults
2 year warranty if you accidentally damage your IQOS device
Documents and useful links:
Troubleshooting
The information provided is not comprehensive. Further details can be found in the detailed warranty description at the bottom of the page.
Warranty details
2 year IQOS warranty in case of factory faults
1 year warranty if you accidentally damage your IQOS device
Documents and useful links:
Troubleshooting
The information provided is not comprehensive. Further details can be found in the detailed warranty description at the bottom of the page.
Warranty details
2 year IQOS warranty in case of factory faults
1 year warranty if you accidentally damage your IQOS device
Documents and useful links:
Troubleshooting
The information provided is not comprehensive. Further details can be found in the detailed warranty description at the bottom of the page.
Warranty details
2 year IQOS warranty in case of factory faults
1 year warranty if you accidentally damage your IQOS device
Documents and useful links:
Troubleshooting
The information provided is not comprehensive. Further details can be found in the detailed warranty description at the bottom of the page.
Warranty details
2 year IQOS warranty in case of factory faults
1 year warranty if you accidentally damage your IQOS device
Documents and useful links:
Troubleshooting
The information provided is not comprehensive. Further details can be found in the detailed warranty description at the bottom of the page.
Warranty details
2 year IQOS warranty in case of factory faults
1 year warranty if you accidentally damage your IQOS device
Documents and useful links:
Troubleshooting
The information provided is not comprehensive. Further details can be found in the detailed warranty description at the bottom of the page.

Warranty and withdrawal conditionalities

applicable: 26.01.2026.

Frequently Asked Questions

Look through our FAQ

Simple care tips for optimal IQOS device performance.

Explore our website resources for easy solutions to common device issues. A simple reset or firmware update may be all that's needed for optimal performance.

First steps with IQOS
Learn more about the proper use of IQOS devices. Find all useful information in the detailed guide.
Troubleshooting
Learn more about your IQOS device issues and their solutions in our detailed guide.
IQOS App
Learn more about how to connect your IQOS device to the IQOS app, which allows you update your IQOS device's firmware or to customize your device.
Store Locator
You can get in-person support from our IQOS Experts at your nearest IQOS selling store.

Do you have more questions?

There are several ways you can reach us.
IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Find more information on www.iqos.com.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.