IQOS CLUB detailed information

IQOS CLUB membership:

Every IQOS consumer has the opportunity to become an IQOS Club member. Entry to the IQOS Club can be made as part of the sales (including registration) process at the tobacco store that sells IQOS devices, or can be initiated via the IQOS Customer Care (+ 36 80 888 222) and on the website at profile settings. IQOS CLUB members can only be registered consumers who are living in Hungary, have a Hungarian telephone number, are over 18 years old and have an IQOS device.

Details of IQOS CLUB membership:

1. Customer Care support

For each CLUB member, we provide extra support via the given contact channels approximately in the first 3 weeks after the registration to IQOS Club (entering into the IQOS Club) providing useful information on how to use the device properly, answering questions that have arisen in the meantime, and collecting feedback to ensure that our products and services meet the standards of our IQOS users.
If the need for additional support arises, we can contact IQOS Club members after the first 3 weeks as well for additional support and requesting feedback.

2. Directly informed from the important news

CLUB members are regularly informed via the given contact channels, even after the first period’s Customer Care support after purchase, of the most important news about the IQOS device and useful tips for use, about the technology, the science, the research and research programs behind IQOS and the results of these, and about the changes of the price and the product range. Moreover the IQOS Club provides opportunity for Club members to provide consumer feedback as of March 2020.

3. Swap In case of physical damage

You can swap your device at any tobacco store selling IQOS devices (except IQOS Selling point with limited selection categorized stores), by showing the SMS proving your eligibility. The conditions apply on every registered device’s (except for the replacement of a previously damaged and replaced device) damaged part (holder, charger) ONCE. Regardless of whether the injury occurred from an improper use. See for detailed replacement terms by clicking the Warranty link.

Leaving IQOS Club:

All members can leave the IQOS Club, simply by log into the website in the profile and execute the modification or by indicating their intention to our Customer Care. You can do this by phone +36 80 888 222 or by e-mail to

If you have any further questions, please contact our IQOS Customer Care at or via phone number +36 80 888 222.

Latest update: 16th May 2022.