IQOS CLUB

IQOS CLUB detailed information



IQOS CLUB membership:



Every IQOS consumer has the opportunity to become an IQOS CLUB member. Entry to the IQOS CLUB can be made as part of the sales (including registration) process at the tobacco store that sells IQOS devices, or can be initiated via the IQOS Customer Care (+ 36 80 888 222) and on the www.iqos.com website at profile settings. IQOS CLUB members can only be registered consumers who are living in Hungary, have a Hungarian telephone number, are over 18 years old and have an IQOS device.



Details of IQOS CLUB membership:



1. Customer Care support

For each CLUB member, we provide extra support via the given contact channels approximately in the first 3 weeks after the registration to IQOS CLUB (entering into the IQOS CLUB) providing useful information on how to use the device properly, answering questions that have arisen in the meantime, and collecting feedback to ensure that our products and services meet the standards of our IQOS users.
If the need for additional support arises, we can contact IQOS CLUB members after the first 3 weeks as well for additional support and requesting feedback.

In addition to the above, our employees can provide personal assistance to our IQOS CLUB members at festivals and other events in the areas of device usage and education of device usage, device cleaning, device testing, collecting and giving feedback related to IQOS CLUB membership, device software updates, registration support, and device personalization.



2. Directly informed from the important news

As a basic contractual obligation, we undertake that CLUB members are regularly informed even after the first period’s Customer Care support via the given contact channels, and streamed or audiovisual materials (webinars) made available for all IQOS CLUB members at the same time of the most important news about the IQOS devices already on the market, and new product and solution launches or planned launches, and useful tips for different usage of different type of devices, about the technology of products belonging to the IQOS portfolio, the science, the research and research programs behind IQOS and the results of these, and about the changes of the price and the product range. In order to be able to fulfill our contractual obligations towards IQOS CLUB members and to provide them with the most relevant information, we classify members into segments based on the interaction they carry out with us (e.g. opening e-mails, communicating with our customer service, etc.). Moreover the IQOS CLUB provides opportunity for Club members to provide consumer feedback as of March 2020. Our IQOS CLUB members can decide if they want to give us a feedback, or not. Philip Morris Hungary Ltd. reserves the right to give a gift at any time for IQOS CLUB feedback and in the case of fulfillment of the prize conditions and drawing as a winner on the webinars, but there is no obligation to do so now, or in the future.



3. Swap In case of physical damage

You can swap your device at any tobacco store selling IQOS devices (except IQOS Selling point with limited selection categorized stores), by showing the SMS proving your eligibility. The conditions apply on every registered device’s (except for the replacement of a previously damaged and replaced device) damaged part (holder, charger) ONCE. Regardless of whether the injury occurred from an improper use. See www.iqos.com for detailed replacement terms by clicking the Warranty link.



4. Loyalty program offers

Loyalty program offers regarding specific products and for a specific period of time, with a unique price and/or an exclusive purchase opportunity for IQOS CLUB members.



5. International assistance

Even when abroad, IQOS CLUB members can validate their warranty rights regarding their defective device after a (remote) inspection by calling +800 2559 2559. .



Leaving IQOS CLUB:



All members can leave the IQOS CLUB, simply by log into the website www.iqos.com in the profile and execute the modification or by indicating their intention to our Customer Care. You can do this by phone +36 80 888 222 or by e-mail to contact.hu@iqos.com.



If you have any further questions, please contact our IQOS Customer Care at contact.hu@iqos.com or via phone number +36 80 888 222. The only way to "unsubscribe" from newsletters and/or phone calls is by leaving the IQOS CLUB, however, members who leave the IQOS CLUB will of course cease to be members of the IQOS CLUB, so they will no longer be entitled to other club membership services entitled to exclusive club members!




Latest update: 05.06. 2024.

Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.

Important information about IQOS


Information that you should know about IQOS:

  • Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.
  • Minors should not use tobacco or nicotine in any form.
  • PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products.
  • We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not alternatives to quitting and are not designed as cessation aids.
  • PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a better choice than continuing to smoke.
  • We support our adult smoke-free product users in their journey to full conversion through education and guidance.
  • For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently.
  • We inform consumers of all relevant safety information about our smoke-free products.

    • Safety Warnings & Instructions.

    Tobacco and Nicotine

  • Tobacco sticks used with IQOS contain nicotine, which is addictive.
  • IQOS is not risk-free. The best way to reduce tobacco- and nicotine-related health risks is to quit tobacco and nicotine use altogether.
  • Some users of nicotine-containing products may experience abdominal pain, chest pain, choking sensation, cough, difficulty breathing, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.
  • Nicotine-containing products should not be used by people who have or are at risk of heart disease, are diabetic, are epileptic, or are experiencing seizures.
  • Nicotine-containing products should not be used during pregnancy or while breast-feeding. If you are pregnant, breast-feeding, or think you may be pregnant, you should quit tobacco and nicotine use altogether.
  • Stopping smoking or switching to IQOS and its respective tobacco sticks, or other nicotine-containing products may require the adjustment of the dosing of certain medicines (e.g. theophylline, clozapine, ropinirole).
  • If you have questions about whether you should use IQOS given an existing health condition, consult a health care professional.

    • Use of tobacco sticks

    Only use:
  • IQOS ILUMA™; or earlier generation devices with SMARTCORE STICKS™ (TEREA and DELIA) designed to be used with it.

    • Never use IQOS devices with a cigarette or similar products. Doing so may cause injury.
  • Do not modify SMARTCORE STICKS™ in any way or add any substance to them. Doing so may result in injury.

    • Prior to use of a product, users should read the full Safety Warnings & Instructions, which contain important safety information about the use of the product.

    Safety Warnings & Instructions, User Guide for IQOS ILUMA i PRIME

    Safety Warnings & Instructions, User Guide for IQOS ILUMA i

    Safety Warnings & Instructions, User Guide for IQOS ILUMA PRIME

    Safety Warnings & Instructions, User Guide for IQOS ILUMA

    Safety Warnings & Instructions, User Guide for IQOS ILUMA ONE

    Voluntary Warranty documents:

    Voluntary Warranty for IQOS ILUMA i PRIME - Last updated on: 19.11.2024. br>
    Voluntary Warranty for IQOS ILUMA i - Last updated on: 05.02.2025.

    Voluntary Warranty for IQOS ILUMA PRIME - Last updated on: 19.11.2024.

    Voluntary Warranty for IQOS ILUMA - Last updated on: 19.11.2024.

    Voluntary Warranty for IQOS ILUMA ONE - Last updated on: 19.11.2024.

    Battery Degradation

    IQOS devices, including holders, contain a lithium-ion battery. The lithium-ion battery in the devices is a consumable component that degrades with usage and age. This is a natural process common to all rechargeable lithium-ion batteries. As the battery ages, the active ingredients inside the battery become less capable of retaining energy, resulting in a permanent decrease in maximum battery capacity and usable energy. In addition, the active ingredients become less effective in delivering energy, resulting in a decrease of the battery’s ability to provide sufficient power for electronic device components to operate. As a result, where relevant, the duration of experience may appear to be shorter, the number of puffs or experiences with one full charge may appear to be fewer, the second consecutive use might be shorter or missing, or some device features, such as Autostart or double tap for the IQOS ILUMA holder, may not perform.

    The battery is a chemical system that requires certain temperature ranges during charge and discharge to work optimally and minimize battery capacity degradation over its lifetime. Although your device has a specific operating range within which the device will function, operating at the extreme ends of this range will degrade your battery faster. Your device comes with customized software to control the charging parameters in order to maximize the life of your device. These algorithms can support the longevity of your battery life, but they can still never fully mitigate the normal aging mechanisms of lithium batteries. High and low temperature operation of your device will accelerate the natural degradation of your battery. Even if you do not use your device the batteries contain chemical systems which can still degrade over time. In order to slow the battery degradation process, we recommend charging your device within the recommended temperature zone, not keeping it discharged for long periods of time and using the charging cables and power adaptors that come together with the device as per the user guides.

    Please read more information in our FAQ section.

    You will find consumer communication around the website that come from the following sources:

    Studies* showed that the satisfaction of those who switched completely to IQOS is comparable to those who continued to smoke cigarettes. * Source: 3 month clinical studies conducted in US and Japan with 160 adult smokers each under real conditions (ambulatory).

    Switching completely to IQOS presents less risk to your health than continuing to smoke. IQOS emits 95% less harmful chemicals compared to cigarettes.* *“95% less” represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine.

    IQOS has extensive and robust clinical evidence* showing that using IQOS presents less risk to your health than continuing to smoke.
    Important information: IQOS is not risk-free and provides nicotine, which is addictive.


    IQOS emits 95% less harmful chemicals compared to cigarettes.* *“95% less represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine.

    Switching completely to IQOS is less harmful than continuing to smoke.* * Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

    IQOS provides cigarette-like satisfaction *3 month clinical studies conducted in US and Japan with 160 adult smokers each under real conditions (ambulatory).

    Cigarettes produce tar – IQOS doesn’t Tar is the residue from smoke after a cigarette is burned. IQOS does not produce tar because it heats tobacco instead of burning it. It generates an aerosol residue that is fundamentally different from tar and consists of significantly lower levels of harmful chemicals.* Switching completely to IQOS is less harmful than continuing to smoke.** * Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine.
    ** Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke.

    Cigarettes produce high amounts of carbon monoxide - IQOS doesn’t Cigarettes burn tobacco, which produces high amounts of carbon monoxide. IQOS doesn’t burn tobacco, producing on average 98% less carbon monoxide (CO) and significantly lower levels of other harmful chemicals compared to cigarettes.*
    Important information: This does not mean a 98% reduction in risk, and carbon monoxid is only one of many harmful chemicals in cigarette smoke. IQOS is not risk free, and delivers nicotine which is addictive.
    *We measured the levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine, and these are reduced on average by 95%. See Important Information.