- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
- IQOS ILUMA PRIME
The most advanced IQOS device
- IQOS ILUMA
Familiar design, new technology
- IQOS ILUMA ONE
All-in-one design
- IQOS ORIGINALS ONE
Up to 20 uses on a full charge including 3 consecutive uses
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
IQOS Customer Care
Quick help with your IQOS device.
Excellent Service Award
We are proud to annuonce that IQOS Hungary’s Customer Care was ranked the best in the phone suppor category and the second best in the electronic support category at Client First Excellent Service Award in 2023. As part of the Excellent Service Award more than 2500 stores and customer service points were tested by Client First’s mystery shoppers in 2022, where IQOS Customer Service performed excellently.
Do you have any questions regarding IQOS?
The satisfaction of our consumers is extremely important to us! Therefore, we place great emphasis on providing high quality Customer Care for IQOS users. If you have any further questions regarding IQOS, feel free to click the button below and get in touch with our Customer Care Agents, who are happy to help you in the following time periods:
On weekdays: between 8 AM and 10 PM
On weekends: between 10 AM and 6 PM
On holidays: between 10 AM and 6 PM
Do you have more question related to IQOS?
There are several ways you can reach us.
In case of questions, reach out our Customer Care where you can contact directly our colleauges.
Get in touch 
We’re available also on Facebook, so feel free to message us with any questions and we’ll get back to you shortly.
Our Facebook Page 
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ