Learn more about IQOS CLUB

Extended warranty

The IQOS CLUB membership ensures that if you accidentally damage your IQOS device, we will replace once both your holder and your charger. We will make the replacement of your IQOS device as soon as possible so that you can use it without interruption. For more information see the Warranty page.

Notification about important information

As an IQOS CLUB member, you will be notified directly about important news, price and product range changes, and helpful tips about IQOS devices.

Extra support

We provide extra support to our IQOS CLUB members via given contact channels in the first time period after the registration to IQOS CLUB. We are providing useful information on how to use the device properly and answering questions that have arisen in the meantime.

Consumer feedback

We collect feedback from our IQOS CLUB members to ensure that our products and services meet the standards of our IQOS users.

IQOS Expert Support

IQOS Expert Support is a free service for IQOS CLUB members, whereby an IQOS expert will help you use correctly your IQOS device and answer any questions you may have. The support is provided at a time and place convenient to you.

IQOS CLUB membership

If you are a registered user: log into your profile and click on the IQOS CLUB Membership field or call the IQOS Customer Care and request IQOS CLUB membership.

Got a question?
Find the answer in our FAQs.

Do you have more questions related to IQOS?
There are several ways you can reach us.
In case of questions, reach out our Customer Care where you can contact directly our colleauges.
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Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.