IQOS Customer Care

Quick help with your IQOS device.
Excellent Service Award
We are proud to annuonce that IQOS Hungary’s Customer Care was ranked the best in the phone and the electronic support category at Client First Excellent Service Award in 2024.
Do you have any questions regarding IQOS?
The satisfaction of our consumers is extremely important to us! Therefore, we place great emphasis on providing high quality Customer Care for IQOS users. If you have any further questions regarding IQOS, feel free to click the button below and get in touch with our Customer Care Agents, who are happy to help you in the following time periods:

On weekdays: between 8 AM and 10 PM

On weekends: between 10 AM and 6 PM

On holidays: between 10 AM and 6 PM

Customer Care
Do you have more question related to IQOS?
There are several ways you can reach us.
In case of questions, reach out our Customer Care where you can contact directly our colleauges.
Get in touch
Write to us.
Email us
We’re available also on Facebook, so feel free to message us with any questions and we’ll get back to you shortly.
Our Facebook Page
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.