Which IQOS device can we help you with?

1. Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low then charge the device with the power adaptor that comes together with the device. If the battery is completely discharged, it can take up to 90 minutes to charge fully.

2. By pressing the button for 4 seconds you can turn the device on or off.

3. Slide the cap to open and gently insert a tobacco stick to the line on filter with filter facing outside as seen in the video. Press the button for at least 1 second until IQOS ILUMA ONE vibrates and status lights pulse. Keep the tobacco stick in position during the heating. Start using once IQOS ILUMA ONE vibrates and status lights stay fixed.

4. Another vibration and one light pulsing white indicates that your time is nearly up (30 sec or 2 puffs remaining). If the heating is ended, remove the tobacco stick and slide to close the device.

Good to know:
- During use, the heating will stop if the tobacco stick is removed from your IQOS ILUMA ONE.
- The IQOS ILUMA ONE will stop if the ambiant temperature is out of range (0℃-40℃). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.

1. Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge.

2. Charge the IQOS ILUMA ONE with the power adaptor that comes together with the device. For a full charge, plug the IQOS ILUMA ONE device for at least 75 minutes. When full, all lights will stay solid white and then turn off.