Which IQOS device can we help you with?

1. Before first use, fully charge your device with power adaptor and charging cable (approximately 135 minutes). Tap the button on IQOS ILUMA PRIME pocket charger to check the battery level. If the level is low, then charge the pocket charger with the manufacturer-approved power adaptor.

2. By pressing the button at the top of the pocket charger for 4 seconds you can turn the device on or off. Then check the status lights on your IQOS ILUMA PRIME holder to see how many uses you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the holder needs to be charged.

3. Gently insert a tobacco stick up until the line on the filter. The Autostart is activated upon insertion of the tobacco stick. If the Autostart is disabled, you can press the button on the holder to start the heating. One vibration and lights pulsing slowly means it’s heating up the tobacco stick. Two vibrations and light(s) on means it is ready for use.

4. When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). If heating is ended, simply remove the tobacco stick and remember to use a new stick for your next use. Remember that one light means you only have one use left, so you'll need to charge the holder in the pocket charger after your next use.

5. When your holder is in the pocket charger there are two round lights that indicate the status of the holder. When the round lights are pulsing white, this means the holder is getting charged. One or two solid round lights on the pocket charger indicates how many uses you have readily available.

1. Before first use, fullly charge your device with power adaptor and charging cable (approximately 135 minutes). Tap the button on IQOS ILUMA PRIME pocket charger to check its battery level. If the bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Charge the pocket charger with the manufacturer-approved power adaptor. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, the device is fully charged and can be used up to 20 uses.

2. Check the status lights on your IQOS ILUMA PRIME holder. Two round lights mean your holder is fully charged and ready for two consecutive uses. One light means you only have one use left. If the lower light blinks yellow 3 times this indicates, you need to recharge your holder.

3. If heating is ended, remove the tobacco stick and insert the holder in the pocket charger. The two round lights on the pocket charger will indicate how the holder is charging and remain on when you have one or two uses available.

Autostart
Your IQOS ILUMA PRIME holder starts preheating automatically after you insert a tobacco stick. This feature is available by default and can be disabled through the IQOS app.

Lift up
By lifting up the Holder when you are not in an experience it will show how many uses are left, by displaying one or two lights.

Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the use is left:
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%