IQOS logo

Care you can count on

We’re by your side to support you in switching for IQOS and beyond it.

IQOS logo

Create your IQOS account, register your device and join to IQOS CLUB to become entitled to extended support.

New IQOS 3 DUO charger and holder

IQOS device purchase

We ensure all the conditions for a convenient purchase with buyback guarantee.

IQOS selling points nationwide

Find the nearest selling point from the 2300 National Tobacco Stores!

30-day buyback guarantee

We provide 30-day buyback guarantee after product purchase in case of first IQOS ILUMA devices (14 days in case of IQOS ORIGINALS ONE).*

* The information is not comprehensive, details can be found at www.iqos.com under Warranty!
A man holding an IQOS device in his hands

Get Support

Get all-round support from the beggining.

E-coach videos

Activation of extended guarantee, demonstration of proper usage of device with special actors in real life situations.

Troubleshooting

Get the support you need for troubleshoot your IQOS device.

See our supporting services
A man holding a new IQOS holder and charger

IQOS CLUB

Welcome to the world of IQOS CLUB, where we await you with special services.

Advanced support

We provide extra support from the beginning.

You can be informed directly about important information as an IQOS CLUB member. Unlock your advanced support by joining to IQOS CLUB.

Registration

Advanced guarantee

If you accidentally damage your IQOS device, we’ll replace the holder and the charger once within the first year for free.*

*The information is not comprehensive, details can be found at Warranty page.

Learn more

Got a question? Find the answer in our FAQs.

Want to chat?
Choose from the following channels:
In case of questions, reach out our Customer Care where you can contact directly our colleauges.
Write an email to us.
We’re available also on Facebook, so feel free to message us with any questions and we’ll get back to you shortly.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.