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Care you can count on

We’re by your side to support you in switching for IQOS and beyond it.

myIQOS logo

Create your IQOS account, register your device and join to IQOS CLUB to become entitled to extended support.

New IQOS 3 DUO charger and holder

IQOS device purchase

We ensure all the conditions for a convenient purchase with buyback guarantee.

IQOS selling points nationwide

Find the nearest selling point from the 2200 National Tobacco Stores!

30-day buyback guarantee

We provide 30-day buyback guarantee after product purchase in case of first IQOS ILUMA devices (14 days in case of IQOS ORIGINALS ONE).*

* The information is not comprehensive, details can be found at under Warranty!
A man holding an IQOS device in his hands

Get Support

Get all-round support from the beggining.

E-coach videos

Activation of extended guarantee, demonstration of proper usage of device with special actors in real life situations.

International assistance

We support you, when you're abroad.


Get the support you need for troubleshoot your IQOS device.

A man holding a new IQOS holder and charger


Welcome to the world of IQOS CLUB, where we await you with special services.

Advanced support

We provide extra support from the beginning.

You can be informed directly about important information as an IQOS CLUB member. Unlock your advanced support by joining to IQOS CLUB.

Advanced guarantee

If you accidentally damage your IQOS device, we’ll replace the holder and teh charger once within the first year for free.*

*The information is not comprehensive, details can be found at Warranty page.

Got a question? Find the answer in our FAQs.

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