IQOS social media account terms of use

It is likely that You have been redirected here from our official IQOS Customer Care social media Facebook site (hereinafter “social media site”).

The Social Media Accounts are intended for adult smokers who want to continue to smoke or use other nicotine products and adult IQOS users living in Hungary. By visiting / using our Social Media Account or contacting us through the account (eg following, sending a direct message) you confirm that you are an adult smoker or an IQOS user.

Who we are?

We are a member of the Philip Morris International („PMI”) group of companies. We have identified ourselves to You, and given our contact details, in the website where these Terms of Use (hereinafter “Terms”) are published and our ” Privacy notice” or You can also find our contact details on our Social Media Account.

How do you accept these Terms?

By visiting/ using our Social Media Account, contacting us through an account (e.g. following, sending a direct message) You agree to comply with these Terms. You also agree to comply with all other Facebook-specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities).

Important information

Before we tell You what You shouldn’t do on our site, here are some things You should know about IQOS:

  • Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.
  • PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products.
  • We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and should not be considered as smoking cessation aids.
  • PMI’s smoke-free products are not risk free and contain nicotine, which is addictive.
  • We support adult smokers who wish to use IQOS through education and guidance.
  • For consumers to experience the benefits of smoke-free products, they must switch completely and abandon consumption of traditional tobacco products permanently.
  • Under no circumstances may minors use tobacco or use nicotine-containing products.
  • Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.

  • Your Contribution

    Our Social Media Account is designed to provide you with appropriate answers to your questions regarding your IQOS device and its usage via direct messages .We are open to feedback and discussions, but please send them via direct message to us and be clear and positive.

    You are responsible for your communication through this site.

    Please avoid the following:

  • Offensive or violent language
  • Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
  • Links or comments containing sexually explicit content material
  • Violations of copyright or intellectual property rights
  • Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
  • Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
  • Commercial solicitations or the promotion of a competitor
  • Confidential information or trade secrets
  • Impersonate any person or organization

  • We reserve the right to block a user posting content as described above or to block any other content we deem inappropriate.


    Your use of our Social Media Accounts is at Your sole risk. Our social media site are provided on an "as is" and "as available" basis. If necessary and possible, we may restrict your access to our Social Media Account, or any feature or part of them at any time. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose. We also take no responsibility of any warranties that material on our social media site is no infringing; that access to the site will be uninterrupted or error-free; that our social media site will be secure; or that information on our social media site will be complete, accurate or timely.

    If anyone brings a claim against us related to Your actions or contributions, You will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

    To the fullest extent permitted under applicable law, You understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from Your use of or inability to use our social media site. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, Your loss of profits, loss of data, unauthorized access to and alteration of Your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

    Your Privacy

    If You give us personal data on our Social Media Account, we will process it as described in our ” Privacy notice” .

    Changes to these Terms

    We may amend these Terms from time to time without any notice. We encourage You to check these Terms each time You access and use our Social Media Account in order to stay up-to-date. If you then continue to use our Social Media Account, Your use will mean you accept the updated Terms. The date at the bottom of this page shows when these Terms were last updated.


    The provisions of Hungarian and European Union legal regulations in force at all times shall govern the website.

    Right to Assign, No Waivers, Severability

    PMI may assign its rights and duties under these Terms to any party at any time without notice to You, unless notice to You is required by applicable law, but this will not affect Your rights or our obligations under these Terms.

    Our failure to insist upon or enforce strict performance of these Terms is not a waiver of any of these Terms or PMI’s rights. Users should always assume these Terms apply.

    If any provision in these Terms is held invalid or unenforceable, the remainder of these Terms shall continue to be enforceable.

    Thanks for reading.

    Last modified on 10th June 2020