Switching to IQOS isn’t for just a single day. We’re here for you all the way.

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Create an IQOS account, register your device, unlock your advanced care and support by joining to IQOS CLUB.

New IQOS 3 DUO charger and holder

IQOS device purchase

We ensure all the conditions for a convenient purchase with money back guarantee.

IQOS selling points nationwide

Find the nearest selling point from the 1500 National Tobacco Stores!

14-day buyback guarantee*

We provide a 2-week buyback guarantee (right of withdrawal) after product purchase.

* The information is not comprehensive, details can be found at www.iqos.com under Warranty!
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Get Support

Get all-round support from the beggining.

E-coach videos

Demonstration proper usage of device with special actors in real life situations.

IQOS experts

Personal support at IQOS expert points.


Get the support you need for troubleshoot your IQOS device.

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Welcome to the world of IQOS CLUB, where we await you with special services.

Advanced support

We provide extra support from the beginning.

You can be informed directly about important information as an IQOS CLUB member.

Advanced guarantee

If you accidentally damage your IQOS device, we’ll replace it once for free.

Got a question? Find the answer in our FAQs.

Want to chat?
Choose from the following channels:
Give us a call on +36 80 888 222
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Find IQOS selling point with our store locator