Troubleshooting your IQOS ILUMA ONE

Inserting TEREA tobacco stick

A TEREA stick may be broken in the device. Try using a toothpick carefully to remove the part of the stick that remains in the device.

Why do I see the white lights progressively switching off during use?

This is the usage count down. When you feel another vibration and only one light pulsing white, your IQOS usage is nearly over (30 sec or 2 puffs remaining). After removing TEREA stick , slide to close the cap.

All lights blink twice in white and then switch-off

Your IQOS ILUMA ONE may be out of range of temperature (0°C-40°C). If too cold, try to warm it in your hands and try again.

Bottom light blinks yellow

Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

Bottom light blinks red

There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care.

Reset

Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All status lights will turn off, blink twice and turn on to confirm the reset.

Does the Terea stick not have enough areosol?

1. The IQOS ILUMA ONE device can be turn on only after inserting TEREA stick. A used stick will not be able to generate any substantial aerosol.
2. Ensure the TEREA stick was inserted correctly as per the user guide instructions.
3. TEREA sticks should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.

All information about TEREA tobacco sticks that is stated or displayed in the materials applies to all SMARTCORE STICKS™ tobacco sticks. IQOS ILUMA is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA and SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. See

Important information