- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
New, advanced features.
Familiar design, new technology
All-in-one design
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
Troubleshooting your IQOS ILUMA ONE
Inserting SMARTCORE STICKS™
A tobacco stick may be broken in the device. Try using a toothpick carefully to remove the part of the stick that remains in the device.
Why do I see the white lights progressively switching off during use?
This is the usage count down. When you feel another vibration and only one light pulsing white, your IQOS usage is nearly over (30 sec or 2 puffs remaining). After removing tobacco stick, slide to close the cap.
All lights blink twice in white and then switch-off
Your IQOS ILUMA ONE may be out of range of temperature (0°C-40°C). If too cold, try to warm it in your hands and try again.
Bottom light blinks yellow
Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.
Bottom light blinks red
There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care.
Reset
Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All status lights will turn off, blink twice and turn on to confirm the reset.
Does the SMARTCORE STICKS™ not have enough areosol?
1. The IQOS ILUMA ONE device can be turn on only after inserting tobacco stick. A used stick will not be able to generate any substantial aerosol.
2. Ensure the tobacco stick was inserted correctly as per the user guide instructions.
3. Tobacco sticks should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
2. Ensure the tobacco stick was inserted correctly as per the user guide instructions.
3. Tobacco sticks should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
IQOS ILUMA is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA and SMARTCORE STICKS™ with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets.
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