IQOS Customer Service

Quick help with your IQOS device.
Excellent Service Award
Excellent Service Award We are proud to annuonce that IQOS Hungary’s Customer Service was ranked the best in the electronic category and the second best in the phone support category at Client First Excellent Service Award in 2022. As part of the Excellent Service Award more than 2500 stores and customer service points were tested by Client First’s mystery shoppers in 2021, where IQOS Customer Service performed excellently.
Do you have any questions regarding IQOS?
The satisfaction of our consumers is extremely important to us! Therefore, we place great emphasis on providing high quality Customer Service for IQOS users. If you have any further questions regarding IQOS, feel free to click the button below and get in touch with our Customer Service Agents, who are happy to help you in the following time periods:

On weekdays: between 8 AM and 10 PM

On weekends: between 10 AM and 6 PM

On holidays: between 10 AM and 6 PM

Do you have more question related to IQOS?
There are several ways you can reach us.
We’re available also on Facebook, so feel free to message us with any questions and we’ll get back to you shortly.
Our Facebook Page
Write to us. Our inbox is never too full.
E-mail us
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Get in touch