How to register your device


If your device has not been registered at the point of purchase, you can also register on the iqos.com website, or through our IQOS Costumer Care. For the warranty based on law is not requires any registration. Your registration can be deleted any time.

What is required for registration?

Registration on the website and the site usage is permitted only for adult smokers who have purchased an IQOS device, live in Hungary and declare that they are over 18 years of age.

Of course, personal data is always required for consumer registration.

Devices can be registered:

1. based on the number of the digital proof of purchase document

2. based on the printed proof of purchase and the device ID

3. by entering the ID`s on the box or on the holder / charger of the IQOS device

How to register your device?

You can easily register on iqos.com. Online registration is a 0-24 available, convenient and fast service.

If you are already a registered IQOS user:

1. in the “LOGIN FOR REGISTERED USERS” menu item, log in to your profile and then

2. select My Devices

3. and follow the device assignment steps.

If you are not yet a registered IQOS user:

1. enter your personal data in the menu item “NEW IQOS USER REGISTRATION”

2. accept the Terms of Use and Privacy Notice is required for registration

3. declare your IQOS Club membership and participation in Market Research arc. and follow the steps to enter device information.

If the device is currently registered to someone else

If you are the new user of the IQOS device

1. The process can be initiated via the website or the Customer Care.

2. Follow the steps above in case of website process.

3. Proceed as described below in case of Customer Care process.

If you are the original user of the IQOS device

1. The process can be initiated via the website or the Customer Care.

2. Log into the original owner's profile on the website and disconnect the device in the My Devices menu. If you do not have other devices on your profile and you do not plan to register a new one in the near future, you shall delete the profile, which can be done easily by clicking on the Delete Profile button. Now the new owner can register the device as described above.

3. The original owner of the device can also request the disconnection or the profile deletion via Customer Care by phone. In this case, contact the Customer Care via contact details provided.After that the new owner can register the device as described above.

You can also register via customer service by phone:

1. If your device was purchased in Hungary, send the copy of the paper formated Proof of Purchase document (scan or take a photo about the information that is filled by the selling point) to the contact.hu@iqos.com email address (the digital proof of purchase document should be send just of the request of the customer service)!

2. In case you purchased your device in abroad please start with the step 2.

3. Call our Customer Care (it is available in English, as well): +36 80 888 222

4. Choose the “device registration” option!

5. Our colleague will register you into our system after giving the data, information asked by the Call Center agent!

More information about the registration and about data handling you can find here on the www.iqos.com website under the Terms of Use and PRIVACY NOTICE menu.

Why does it worth to register your device?

In case defective product, in the first 2 years after purchase you can replace your device at any tobacco shop which is selling that type of IQOS device (except IQOS selling point with limited selection), with proof of eligibility by showing SMS code sent by IQOS Call Center after the (remote) inspection of the device.

Registered users may replace malfunctioning USB cable and power adapter without receipt with the guidance of our Customer Care. IQOS Costumer Care can inform you about dedicated tobacco shops.

You can read detailed information on warranty and withdrawal conditionalities here on the www.iqos.com website “Warranty” menu.

Briefly about the IQOS CLUB membership!

Every member of the IQOS CLUB will receive extra support, will be informed directly about the important news and receive eligibility for device swap in case of improper usage. More details about the eligibility see here on the www.iqos.com website “Warranty” menu.

You can read detailed information about the IQOS CLUB membership here on the www.iqos.com website IQOS CLUB menu.