How to register your device

If your device has not been registered at the point of purchase, you can also register on the iqos.com website, or through our IQOS Costumer Care. For the warranty based on law is not requires any registration. Your registration can be deleted any time.

What is required for registration?

Registration on the website and the site usage is permitted only for adult smokers who have purchased an IQOS device, live in Hungary and declare that they are over 18 years of age.

Of course, personal data is always required for consumer registration.

Devices can be registered:

1. based on the number of the digital proof of purchase document

2. based on the printed proof of purchase and the device ID

3. by entering the ID`s on the box or on the holder / charger of the IQOS device

How to register your device?

You can easily register on iqos.com. Online registration is a 0-24 available, convenient and fast service.

If you are already a registered IQOS user:

1. in the “LOGIN FOR REGISTERED USERS” menu item, log in to your profile and then

2. select My Devices

3. and follow the device assignment steps.

If you are not yet a registered IQOS user:

1. enter your personal data in the menu item “NEW IQOS USER REGISTRATION”

2. accept the Terms of Use and Privacy Notice is required for registration

3. declare your IQOS Club membership and participation in Market Research arc. and follow the steps to enter device information.

If the device is currently registered to someone else

If you are the new user of the IQOS device

1. The process can be initiated via the website or the Customer Care.

2. Follow the steps above in case of website process.

3. Proceed as described below in case of Customer Care process.

4. After receiving the request, Customer Service will then call the original owner of the device to confirm that they have transferred the device and agree to unlink the device and register the device to the new owner. If the original owner agrees, Customer Service will link the device to the new owner, then call and inform them that the process has completed successfully.

If you are the original user of the IQOS device

1. The process can be initiated via the website or the Customer Care.

2. Log into the original owner's profile on the website and disconnect the device in the My Devices menu. If you do not have other devices on your profile and you do not plan to register a new one in the near future, you shall delete the profile, which can be done easily by clicking on the Delete Profile button. Now the new owner can register the device as described above.

3. The original owner of the device can also request the disconnection or the profile deletion via Customer Care by phone. In this case, contact the Customer Care via contact details provided.After that the new owner can register the device as described above.

You can also register via customer service by phone:

In case the device has printed proof of purchase document:

1. Before starting the process, send the copy of the paper format Proof of Purchase document (scan or take a photo about the information that is filled by the selling point) to the contact.hu@iqos.com email address.

2. Call our Customer Care (it is available in English, as well): +36 80 888 222

3. Provide all the data the Customer Care representative is asking for to be able to record the registration in the system!

More information about the registration and about data management you can find here on the www.iqos.com website under the Terms of Use and Privacy Notice sections.

In case the device has electronic proof of purchase document or doesn’t have any proof of purchase document:

Call our Customer Care (it is available in English, as well): +36 80 888 222

Provide all the data the Customer Care representative is asking for to be able to record the registration in the system!

More information about the registration and about data management you can find here on the www.iqos.com website under the Terms of Use and Privacy Notice sections.


Why does it worth to register your device?

Easier guarantee administration*

Useful e-coach videos

Buyback guarantee*

*You can read detailed information on warranty and buyback conditionalities here on the www.iqos.com website “Warranty” section.


Briefly about the IQOS CLUB membership!

Every member of the IQOS CLUB will receive extra support, will be informed directly about the important news and receive eligibility for device replacement in case of damage from their own fault. More details about the physical damage replacement see here on the www.iqos.com website “Warranty” menu.

The information is not exhaustive. You can read detailed information about the IQOS CLUB membership here on the www.iqos.com website IQOS CLUB menu.