International assistance

Get support when you're away from home.
With you wherever you go
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

We are always here to help you

If you need help abroad, call us on our free international number: +800 2559 2559. *
Important: our service can be used by IQOS Club members who have previously registered their device.
*If you call this number outside the opening hours of the Hungarian customer service, you will be assisted by an English-speaking administrator from the country in which you are staying. A charge may apply when calling the number. For more information ask your service provider about this.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

There for you as you travel

If you haven't registered your device yet, register here and use the International Assistance service during your travels.
Get International Assistance

FAQs about IQOS

IQOS ILUMA devices

What’s special about IQOS ILUMA PRIME’s design?
Why is IQOS ILUMA bigger and heavier than older models?
How long will one usage with IQOS ILUMA?
How does IQOS ILUMA heat the tobacco?

Get to know your IQOS device

Is IQOS a safe electronic device?
What should I do if my IQOS device is not working?
How do I store my IQOS device?
Why switch off my IQOS earlier than 6 min?

IQOS ORIGINALS ONE device

What is IQOS ORIGINALS ONE?
What are the features for IQOS ORIGINALS ONE?
How do IQOS ORIGINALS ONE device heat and not burn tobacco?
Can I customize my IQOS ORIGINALS ONE device?
FAQs
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Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.