Updating IQOS Devices in Tobacco Shops

To achieve the best performance of your IQOS ILUMA PRIME, IQOS ILUMA, and IQOS ILUMA ONE devices, make sure to update your IQOS ILUMA device!

If you need assistance with the update, our colleagues will provide on-site support in several tobacco shops from January 15-31. Click the link below to check which tobacco shops offer on-site support and when it is available: Firmware update national store list

How can I perform the firmware update on my IQOS ILUMA device myself?

You can perform the update using the IQOS application.

Download the version that suits you best and log in with your previously registered user data. Our colleagues in the tobacco shops can also assist you with downloading the IQOS application.

• IQOS application for Android devices

• IQOS application for desktop platforms (MAC)

• IQOS application for desktop platforms (Windows)

• IQOS web application (also for iOS devices)

It’s important to know that if you are using an iOS device (iPhone or iPad), you can use the IQOS application through the web application, but you cannot perform the firmware update.

If you want to learn more about the steps for the firmware update and other important information, read our Firmware update for IQOS devices article.
You can also watch the steps in this video.

Do you have further questions about the on-site service or IQOS ILUMA firmware update?

Contact the IQOS Customer Service or our personal expert support team.