- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
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- IQOS ILUMA PRIME
The most advanced IQOS device
- IQOS ILUMA
Familiar design, new technology
- IQOS ILUMA ONE
All-in-one design
- IQOS ORIGINALS ONE
Up to 20 uses on a full charge including 3 consecutive uses
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
Troubleshooting IQOS 3 MULTI
We are here to help. Get the support you need for your IQOS 3 MULTI device.
Your device might be out of power
Sometimes the problem can be a lack of battery power. Here’s how to check if your device is fully charged.
1. Press the button on your IQOS 3 MULTI until you see the battery lights at the bottom. If they don’t turn on, press and hold the button for 4 seconds until you see the small light turn on. The battery lights should stay on when you press the button again.
We’re all connected to different devices these days, so charging your device through your laptop is a handy way of making sure you have full power. But it’s useful to bear in mind that USB ports don’t offer the same level of power as an electrical outlet, so we’d always recommend the latter
1. Press the button on your IQOS 3 MULTI until you see the battery lights at the bottom. If they don’t turn on, press and hold the button for 4 seconds until you see the small light turn on. The battery lights should stay on when you press the button again.
2. If you’re not seeing any lights, then charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least 20 minutes. However, to get your device brimming with power, we recommend your charge it up for 75 minutes.
3. You’ll be able to tell when your device is fully charged because the battery status lights will turn off.
We’re all connected to different devices these days, so charging your device through your laptop is a handy way of making sure you have full power. But it’s useful to bear in mind that USB ports don’t offer the same level of power as an electrical outlet, so we’d always recommend the latter
Resetting your IQOS 3 MULTI device
If your IQOS 3 MULTI is fully charged but still not working, then the next step is to reset it. Press and hold the button on your Charger for approximately 10 seconds. When the lights start to fade, keep the button pressed for 2 more seconds. As you release the button, you’ll see all the lights flash white.
A good clean could be the answer
If your HEETS tobacco sticks are giving you some trouble, or you’re not getting enough aerosol, your IQOS 3 MULTI could be in need of a clean. Your cleaning tool and cleaning sticks are the best way to get your device pristine.
A regular clean with the right tools prevents any problems, but best of all, it makes sure you’re getting the real tobacco taste you know.
A regular clean with the right tools prevents any problems, but best of all, it makes sure you’re getting the real tobacco taste you know.
Can’t get your IQOS 3 MULTI to start?
You could have some residual tobacco stuck in your device. To clear it, remove the cap and use a cleaning stick to start to clean the flat surface next to the heating chamber, as well as the inside of the cap. Once you’ve done all that, your device should be clean and ready to go.
What to do if there’s a temperature issue
Your IQOS 3 MULTI operates in a temperature range between 0°C and 50°C. If the temperature goes too high or too low, then you might see a red light on your IQOS 3 MULTI Pocket Charger, or a double flash when you press it.
If you think your device is too hot, take it to a colder spot and allow it to cool down. If you think your device is too cold, try warming it in between your hands for a minute or so.
If you think your device is too hot, take it to a colder spot and allow it to cool down. If you think your device is too cold, try warming it in between your hands for a minute or so.
A broken blade or other damage?
It’s possible your device could have a broken blade or some other physical damage. The blade can break if you use too much force when cleaning the Holder, so make sure you clean with gentle fingers. And when inserting a HEETS tobacco stick, avoid twisting it.
If either of these things happen to you, then we want to get your device up and running again as soon as we can. Our Customer Care team will walk you through the steps needed to make sure you’re not without your IQOS device for long.
If either of these things happen to you, then we want to get your device up and running again as soon as we can. Our Customer Care team will walk you through the steps needed to make sure you’re not without your IQOS device for long.
That’s not all. There’s more useful information in our IQOS 3 Multi User Guide.
Our IQOS 3 MULTI User Guide will let you delve deeper into how your device works and how to use it. Open and download the IQOS 3 MULTI User Guide here.
Do you have more question related to IQOS?
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In case of questions, reach out our Customer Care where you can contact directly our colleauges.
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