Details about IQOS device trade-in

Have you wondered what you can do if your heating blade IQOS device is damaged or faulty, and you would like to buy a new IQOS ILUMA device instead, which is our most reliable IQOS tobacco heating device ever? *

If your heating blade IQOS device is damaged or faulty, in accordance with our warranty conditions , you can use the warranty device trade-in option.

What does the device trade-in option mean?

In short, this means that if you are an IQOS CLUB member and would like to buy a new IQOS ILUMA device, you can do so at a lower price of up to 50% if you return your faulty or damaged IQOS device with heating blade.**

To buy an IQOS ILUMA at a discount, you should contact IQOS Customer Care according to the steps described below, they will give you a replacement code what you can use within 14 days. The 30-day buyback option does not apply to the IQOS ILUMA device bought with device trade-in!

Steps of device trade-in

1. Contact IQOS Customer Care!

You can do this at the phone number or e-mail address below: +36 80 888 222 / contact.hu@iqos.com

2. Prepare your faulty or damaged IQOS device with heating blade so our IQOS Customer Care can check the device remotely!

3. If the remote check proves that your device is damaged or faulty, we will send you the replacement code to your registered phone number.

4. With the replacement code, you can buy your new IQOS ILUMA device in one of the tobacco shops participating in the program.

It is important that you should bring your faulty or damaged device (both the heater and the charging case) with you in the case of device trade-in because you have to hand them in when purchasing the IQOS ILUMA. You do not have to hand in the power adapter and other accessories.

Where can you buy your new IQOS ILUMA device within the framework of the device trade-in program?

You can find the nearest IQOS selling point in our Store Locator ! At the bottom of the page, you can find a "Filter" function, by clicking on this you can select the " IQOS Trade-in selling point " option, so the search engine will display those IQOS selling points where you can buy an IQOS ILUMA device as part of the device trade-in program. In our store locator, you can also find information about the available IQOS ILUMA devices, accessories and the colors of the available products if you click on the "Product search" button in the upper right corner.

How is IQOS ILUMA different from previous IQOS devices?

Using together the new IQOS ILUMA and TEREA provide you a more consistent tobacco experience and a clean and effortless usage. Bladeless, no cleaning.

The innovative bladeless SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick. It unlocks the real taste of tobacco without any smoke or ash, less smell than cigarettes and no need to clean the device after use.

Do you have any further questions regarding the IQOS device trade-in option?

Contact our Customer Care at one of the contact details below: +36 80 888 222 / contact.hu@iqos.com!

Telephone IQOS Customer Care opening hours:

Monday-Friday: 08:00 - 22:00

Saturday-Sunday: 10:00 - 18:00

*Based on device compliance tests conducted in March 2021.

**The information is not complete, details can be found on the www.iqos.com website under the Warranty menu item.