Why isn't my IQOS device charging? 

If your IQOS is not charging, there are few steps you can follow to solve your IQOS charging issue and ensure the optimal charging for your device:  

  1. Check the charging cable entrance of your device. If there is any blockage, remove the blockage by gently blowing from a distance. 
2. Ensure that you have plugged the pocket charger into a wall power outlet with a working power adaptor and cable. Always use official IQOS power adaptor and cable, unofficial ones may interrupt the charging. 
3. Refrain from charging with a laptop. This may also interrupt the charging. While your device is charging, the lights will pulse. Please note that seeing a light on a deeply discharged device may take up to 20 minutes.  

If after these steps your IQOS device is still not charging, you can go check out “How to Charge your IQOS” video on our support page to learn more about your device and its charging.