About the IQOS app

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

IQOS app can be downloaded for free onto Android smartphones from Google PlayStore as follows:
  • Open the Google PlayStore on your mobile.
  • Search for IQOS app in the Google PlayStore or click here
  • Make sure to download the official app developed by Philip Morris International.
  • Install the IQOS application.
  • After the successful installation, launch the application and use your username and password from IQOS.com to log into the app.
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    Login into the App is allowed only for registered users. In case you are not registered IQOS user, first, register at IQOS.com.
    Next, open the IQOS app on your phone and choose your language.
    Then use your username and password from IQOS.com to log-in to the IQOS app.
    Follow the steps in the app to complete the process, making sure your IQOS.com account and your app are registered in the same country. To change your country, you’ll need to uninstall and reinstall the app.
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    Make sure that you are using the registered e-mail address/mobile number and password. In case still not allows to login, your internet connection could be poor. Try to login later.
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    The IQOS app can be paired with:
  • IQOS 2.4 PLUS
  • IQOS 3
  • IQOS 3 DUO
  • IQOS 3 MULTI
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    Multiple devices can be paired, but you can connect only one device to the app at the same time.
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    You cannot register your IQOS device using the application, even though you’ve an already registered user. You have to register your IQOS device on iqos.com under your profile or via our Costumer Care.
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  • Open the IQOS app on your phone or on your desktop.
  • Log into the IQOS application with your username and password, and pair your device with the application.
  • Navigate to the “Devices” tab and select “About the device”, then click on the “Check your firmware” button at the top of the screen.
  • If a new firmware version is available for your device, the application will guide you through the firmware upgrade process.
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    The IQOS app is currently not available for iOS smartphones.
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    The IQOS web application can be downloaded for free from IQOS.com as follows:
  • For Windows desktop: download here the web application and follow the installation instructions.
  • For MAC OS desktop: download here the web application and follow the installation instructions.
  • After the successful installation, launch the application and use your username and password from IQOS.com to log into the app.
  • Learn more
    IQOS app is the application for adults who would otherwise continue to smoke or use other nicotine-containing products that enables to customize the interactions with IQOS and provides connected support services.

    With IQOS app, you can also:
  • upgrade your device's firmware
  • get tips and tutorials to help you
  • get answers to FAQs
  • diagnose any problem with your device
  • check your device’s battery level
  • get notifications about your device
  • contact IQOS for support. "
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    Some features like FAQs don’t need internet connection. But to get the very latest features and information, you’ll need to be connected to the internet to:

  • Log in and launch the app for the first time
  • Access some how-to tutorials
  • Find your nearest IQOS store
  • Read the Terms of Use and Privacy Notice
  • Learn more
    The IQOS app may send you notifications to let you know there’s a problem with your IQOS device. Depending on the problem, the IQOS app will give you steps to follow to try and fix the issue, like resetting your device or cleaning the charging contacts.
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    The impact on the battery is evanescent. We use energy efficient Bluetooth® 4.0 technology so you shouldn’t see any impact on your phone’s battery. You can find more information about Bluetooth® 4.0 technology online.
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    The IQOS app gives you ways to customise and modify your device to make it your own, like how your device vibrates when you use it.
    You can also set up notifications to let you know if there’s a problem with your device, and upgrade the firmware inside your device so you get the best experience.

    You can access the following features with the help of IQOS app:

    AUTO-CLEANING: you can start an auto-cleaning.
    For the devices with the following firmware versions:
  • IQOS 2.4 PLUS - v2.3.0 and above
  • IQOS 3 - v1.1.2 and above for Android, all versions for IQOS web app
  • IQOS 3 DUO - all versions


  • VIBRATIONS: you can change the default vibration settings.

    ILLUMINATION MODE: control the brightness of the lights on your device.
    Check the availability in the application.
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    When a device error or malfunction is detected, the app informs and guides you through the trouble-shooting process to resolve it.

    If the error is non critical:
    A non-critical error is a minor condition that makes your device stop functioning correctly. For example: the device is out of the temperature range.
    You can ignore non-critical notifications and in case the device is back in the temperature range continue to use the device. Device replacement is not needed.

    If the error is critical:
    In case of critical error, follow the step-by-step guidance to solve the problem.

    If a problem is solved with the troubleshooting steps proposed by the IQOS app, a successful resolution notification will be displayed, and you will be able to use the device as before.

    If not, please, take contact with our Costumer Care for further support:
    Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
    By phone: +36 80 888 222
    By e-mail: contact.hu@iqos.com
    By Facebook: send a message via "IQOS Ügyfélszolgálat" page
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    If your device is connected, the app will show ‘Device Connected’.
    If your device has already been paired, it will appear in the carousel of all your devices in the ‘Devices’ tab.
    To see if a device you’ve previously paired is currently connected, go to the ‘Devices’ tab and scroll left or right to find the device you want to check. It’ll tell you if there’s been an error while trying to pair your device.
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  • Put the Holder into the Pocket Charger and keep it inside during the pairing process.
  • Press the Bluetooth® button on your IQOS 2.4 PLUS for five seconds until the bottom light on the Pocket Charger light starts blinking blue.
  • The light next to the button will start to flash in a regular pattern to show that your device is in the pairing mode. If the light flashes irregularly, your device has failed to enter the pairing mode and you’ll need to reinsert the Holder and leave your IQOS Pocket Charger closed for at least one minute before trying again.
  • Navigate to the ‘Devices’ tab and tap on the ‘Add device’ button to pair a device for the first time. Then, follow the instructions on the screen.
  • If the device has already been paired, tap ‘Pair’.
  • Learn more
  • If your device is plugged into a power socket, unplug it.
  • Enable device Bluetooth® connectivity by turning the device off by pressing the button for 5 seconds, and then turning the device back on by pressing for another 5 seconds.
  • On your IQOS 3 DUO, press the Pocket Charger button twice quickly, followed by one long 5 second press, before releasing it. On the IQOS 3 MULTI, press the main button.
  • If your device has failed to enter the pairing mode and you’ll need to reinsert the Holder and leave your IQOS Pocket Charger closed for at least one minute before trying again.
  • Navigate to the ‘Devices’ tab and tap on the ‘Add device’ button to pair a device for the first time. Then, follow the instructions on the screen.
  • If the device has already been paired, tap ‘Pair’.
  • Learn more
    Yes, you can pair all your Bluetooth® enabled IQOS devices to the IQOS app.
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    In the app, go to the ‘Devices’ tab and scroll down to the bottom. Then, tap on the ‘Unpair device’ button.
    Unpairing a device removes the Bluetooth® connectivity link between the device and the app, but your device will still be registered to your account in our system. You can then pair it again at any time.
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    Your device may lose Bluetooth connectivity with your mobile phone if:
  • your IQOS device is out of range from the phone
  • your IQOS device is turned off or out of battery
  • the Bluetooth® connectivity on your mobile phone is turned off
  • the Bluetooth® connectivity on your device is turned off
  • you’ve installed an update to the IQOS app


  • Please note that IQOS devices will not reconnect automatically:
  • IQOS 2.4 Plus and IQOS 3 DUO devices will let the app connect to them again after the extraction or insertion of the Holder
  • IQOS 3 MULTI devices will let the app connect to them after a tobacco stick use
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