Get to know your IQOS device

The IQOS Holder and Pocket Charger are designed to be safe electronic devices, when you follow the instructions in the User Guide. They both comply with the EU consumer electronic safety requirements, shown by the “CE"" (European Conformity) symbols on the packaging. You’ll find more details in the User Guide.

If your IQOS device isn’t working, you can reset it..

Still no luck? We’re here to help - get in touch with our Customer Care:
Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
By phone: 06 80 888 222
By e-mail: contact.hu@iqos.com
By Facebook: send a message via "IQOS Ügyfélszolgálat" page

Keep your IQOS device away from water, direct sunlight and heat.

We suggest you don’t leave your IQOS device for extended periods of time in a hot place, such as inside a car, as this could damage the battery or electronics inside.

The way of puffing tobbacco stick impacts how long the tobacco stick will last. Take longer, gentler puffs. Taking longer ca. 10 sec breaks between the puffs allow the blade properly heat the tobacco and generate aerosol.

If you experience shorter time, switch on the Holder and measure the time until the device switches off. The duration should take up to 6 minutes. You can have 6 minutes or 14 experiences with one tobacco stick. It depends on which comes first. Further question please contact to our Customer Care.

Two issues can be with the device:

If the device is fully charged but not working properly , possibly a restart is needed. Please see the steps for the restart on the Troubleshooting page.

In case the LED panel turns to red, it can mean a physical damage, blade breakage from a previous use or can be a sign of an electricial problem. Remove the tobacco stick from the holder and check the blade. If you experience physical damage or suspect an electrical problem, please contact our Customer Care for further information.

Philip Morris Hungary Ltd. does not operate an official IQOS Service Point. In case of device malfuncition within warranty period we exclusively swap your IQOS device. Servicing or reparing a device within warranty period implies loss of warranty. In case of any malfuction for your IQOS device please contact our Customer Care.

If you experience any adverse events, do not continue to use the IQOS device and if you deem it necessary, you may seek medical advice from your doctor in order to appropriately treat your health-related issue. Please contact to our Customer Care and share your experience. IQOS is not risk free and it delivers nicotine, which is addictive.

If you experience any adverse events, do not continue to use the IQOS device and if you deem it necessary, you may seek medical advice from your doctor in order to appropriately treat your health-related issue. Please contact to our Customer Care and share your experience. IQOS is not risk free and it delivers nicotine, which is addictive.

Do you want to know if you can take your IQOS device on board the plane? Most airlines currently do not allow smoking or the use of alternative tobacco products on board an aircraft. If you are traveling by plane and want to know whether you can take your IQOS device with you on the plane, be sure to ask the airline for more information.

Wherever you are, always think about whether it is appropriate to take out your IOQS device at the given location and whether you will disturb others by using it - even if there are no local regulations regarding the use of IQOS.

The components of aerosol emitted from IQOS devices are significantly different from the components of cigarette smoke, nevertheless, it is local authorities that decide whether to allow indoor use.

Before leaving for vacation, it’s important to check the allowances set by the respective government agency in the country you’re travelling to.

Customs authorities in the country of your destination may challenge any excess of the inbound allowance and could take the product, or even apply fines.

Before travelling anywhere with heated tobacco products, you should first check if these products, and the quantity you plan to take over, are allowed in your destination before doing so.

If you travel abroad, please be aware that not all IQOS products are available in all countries.

IQOS is now commercially available in the following countries:

EU: AUSTRIA, BULGARIA, CANARY ISLANDS, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, MONACO, the NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAK REPUBLIC, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, the UK.

EE: ALBANIA, ARMENIA, BOSNIA & HERZEGOVINA, GEORGIA, KAZAKHSTAN, KYRGYZSTAN, MACEDONIA, MOLDOVA, MONTENEGRO, RUSSIA, SERBIA, UKRAINE, UZBEKISTAN.

MEA: BAHRAIN, EGYPT, JORDAN, KUWAIT, LEBANON, MOROCCO, PALESTINE, REUNION, SAUDI ARABIA, SOUTH AFRICA, T. CYPRUS, TUNISIA, UAE, INDONESIA.

ASIA: JAPAN, KOREA, MALAYSIA, MALDIVES, NEW ZEALAND, PHILIPPINES.

AM: ARUBA, CANADA, COLOMBIA, COSTA RICA, CURACAO, DOMINICAN REP, GUATEMALA, MEXICO.

Certain DUTY FREE shops.

IQOS ILUMA, our latest heated tobacco device series, is now commercially available in the following countries:

EU: ANDORRA, CANARY ISLANDS, CROATIA, CYPRUS, CZECH REPUBLIC, GERMANY, GREECE, HUNGARY, ITALY, LITHUANIA, THE NETHERLANDS, PORTUGAL, ROMANIA, SLOVAKIA, SPAIN, SWEDEN, SWITZERLAND.

MEA: UAE (duty free only), INDONESIA.

ASIA: JAPAN, SOUTH KOREA