Returns and Refunds

The Buyback Process in a nutshell:
  • The consumer announces their buyback request by submitting the fully and accurately completed “Contract” and a copy of the IQOS device’s invoice/receipt. The documents must be sent to visszavasarlas@iqos.com.
  • PMMO Kft. receives the contract and verifies buyback eligibility.
  • If necessary, PMMO Kft. will call the consumer to agree on the details of the buyback.
  • If the consumer is eligible for buyback, PMMO Kft. will order a courier to pick up and deliver the device to the inspection site.

    • If the product inspection determines that a buyback is mandated, PMMO Kft. will transfer the price of the device to the consumer via direct deposit.
    More information: Buyback.

    Learn more
    You can find the terms of the buyback here, and you can find detailed information by clicking on this link.
    Learn more
    We are very sorry, but we have to inform you that without any proof of purchase, the buyback process is not available.
    Learn more
    You can find the terms of the buyback here.
    Learn more
    Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.