HeatControl Technology

Find answers in our FAQ section for your questions related to heat not burn technology. If you have a question which is not listed there, please contact our customer support team.

IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to enjoy real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It’s not for people who have quit smoking or have never smoked.

Learn more
No. IQOS is not a device intended to help you quit smoking. If you’re thinking about the health effects of smoking, your best option is to quit tobacco altogether.
Learn more
No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS.
Learn more
IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It gives you a real tobacco taste without fire, ash or cigarette smoke, and less smell than cigarettes.
Learn more
No, you can’t. Your IQOS device has been designed to work exclusively with HEETS tobacco sticks designed for IQOS, and vice versa. By using both together, you can experience the scientifically-proven product features of IQOS.
Learn more
No. IQOS is not risk free. IQOS emits 95% lower level of harmful chemicals compared to cigarettes*. Switching completely to IQOS is less harmful that continuing to smoke. If you’re thinking about the health effects of smoking, your best option is to quit tobacco and nicotine altogether.

Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free. It delivers nicotine, which is addictive.

*”95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette. See Important Information section.
Learn more
You should always respect the rules of the place you’re in, and use common sense when using IQOS around other people, including children under the age of 18.

If you’re travelling on a plane, you should ask permission from airline staff before using IQOS – most airlines currently don’t allow you to smoke or use smoke alternatives on their aircraft.

The make up of IQOS aerosol is significantly different from cigarette smoke.
Learn more
For HEETS tobacco sticks, the limit on how many tobacco sticks you can take on holiday is similar to cigarettes and may vary from country to country. Before you leave for holiday, double check the allowance set by the country you’re travelling to.

Customs authorities in the country you’re visiting may challenge you if you bring in more tobacco sticks than is allowed. They could also take them from you and ask you to pay a fine.
Learn more
Our friendly Customer Care team are always happy to help:
Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
By phone: +36 80 888 222
By e-mail: contact.hu@iqos.com
By Facebook: send a message via "IQOS Ügyfélszolgálat" page
Learn more

Nicotine is addictive. However, it is not the main cause of smoking related diseases. IQOS delivers nicotine in a comparable way to cigarettes. Our clinical studies show that the amount and rate of nicotine absorbed when using one tobacco stick with IQOS is comparable to that of smoking one cigarette.

Learn more

The percentage refers to the average reduction of the levels of certain constituents prioritized for action by renowned public health organizations such as the WHO and the US FDA found in IQOS tobacco vapor compared to the smoke from a 3R4F reference cigarette. To this effect, we collect the tobacco vapor and smoke under the Health Canada Intense machine-smoking regime (55 mL puff volume, 2 second puff duration, 30 second interval puff) using a comparison on a per stick basis. Reduction calculations exclude nicotine.

Learn more

The totality of evidence includes PMI’s clinical data (we conducted 10 clinical studies with thousands of participants in the US, UK, Japan and Poland), aerosol chemistry, and data from 18 nonclinical studies. The totality of evidence demonstrates that switching completely to IQOS, while not risk-free, presents less risk of harm compared with continuing to smoke cigarettes.

Learn more

We use PMI Financials or estimates, IQOS user panels and PMI Market Research. The number of total users we report refers to IQOS users for whom PMI tobacco sticks represent at least 5% of their daily tobacco consumption over the past 7 days, while the number of people we estimate have completely quit cigarette smoking refers to IQOS users who have completely quit cigarettes and for whom PMI tobacco sticks represent at least 70% of their past 7-day heated tobacco consumption.

Learn more
Since IQOS does not burn tobacco, it also does not produce smoke, but rather a tobacco vapor. IQOS emits 95% less harmful chemicals compared to cigarettes.* Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.
IQOS has extensive and robust clinical evidence** showing that using IQOS presents less risk to your health than continuing to smoke.
Important information: IQOS is not risk-free and provides nicotine, which is addictive.

* ”95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette. Visit our Important Information section for more information.
** Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke.
Learn more
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.