Program Support Conversion support

We know that some adult smokers find it challenging to convert to IQOS.
IQOS CLUB provides for all IQOS users an extra support via the given contact channels in the first period after purchase, providing useful information on how to use the device properly, answering questions that have arisen in the meantime, and collecting feedback to ensure that our products and services meet the standards of our IQOS users.
More details about IQOS CLUB you can find here.

In case you are registered user:
1. Log in to your profile and click on the IQOS CLUB Membership field
2. Call IQOS Customer Care and request IQOS CLUB membership

In case you are not registered user, you can enter into the IQOS CLUB during registration. More details about the registration process you can find HERE.

IQOS CLUB members can only be registered consumers who live in Hungary, have a Hungarian telephone number, are over 18 years old and have an IQOS device.

You cannot register your IQOS device via the application, neither if you’ve already registered user. You have to register your IQOS device on iqos.com under your profile or via our Costumer Care.

By joining to the IQOS CLUB you will be entitled to the following extended services:

We provide extra support for each CLUB member via the given contact channels in the first period after the registration to IQOS CLUB.

IQOS CLUB members receive regular and direct information on the latest news about the IQOS device, useful tips for using the device, IQOS technology, the scientific background behind it, scientific research, programs and their results, and changes in prices and product selection.

In the first year, even in the event of a physical damage, we will replace your IQOS device at any IQOS selling point that sells the same type of IQOS device as yours - except the IQOS selling points, which marked with limited selection - after the presentation of the text message confirming the entitlement. The conditions are applicable ONCE to the replacement of the defective part (heater, charger) of every registered device (except for the already replacemed device received in case of physical damage). The device can be replaced even if the fault is due to improper use. You can find out the detailed replacement conditions by clicking on the HELPFUL LINKS/WARRANTY link.

A 2-year warranty applies to IQOS devices purchased in Hungary. In case of swap the manufacturer will not swap the entire IQOS device, only the faulty holder or the faulty charger will be swapped. For detailed warranty information please visit here.

We take special attention about IQOS users and for every legal age user or legal age smoker who is interested about IQOS. Our Customer Care can answer all questions about IQOS devices, including the following points:

Profile/ IQOS registration

Warranty

Registration

Proper useage of IQOS

Question about technology and device

Question about device difference

Question in general, notice, and complaint.

On the Store Locator subpage you can find the tobacco store fits the most to your needs (eg. Closest or even a vendor selling accessories). Clicking on the pin on the map you can see the opening hours, sortiment and the phone number. If you are interested in stock information about an IQOS product or accessory, contact your selected tobacco store.

At the Store Locator subpage you can find the tobacco store, which fits the most to your needs (eg. closest or the one with accessories).
Clicking on the pinned store on the map you can see the opening hours, sortiment and the phone number if you want to check the availability of the desired product.
If you are interested in IQOS product stock information or in accessory stock, contact the selected tobacco store.

If you have general questions about your IQOS device during a holiday abroad, contact IQOS customer service on 06 80 888 222.

If you need help abroad, call us on our free international number: +800 2559 2559. *

*If you call this number outside the opening hours of the Hungarian customer service, you will be assisted by an English-speaking administrator from the country in which you are staying. A charge may apply when calling the number. For more information ask your service provider about this.

Important: our service can be used by IQOS CLUB members who have previously registered their device.

If your IQOS device breaks or stops working while you're away from home, we're here to help.

If you have general questions about your IQOS device during a holiday abroad, contact IQOS customer service on 06 80 888 222.

If you need help abroad, call us on our free international number: +800 2559 2559.*

*If you call this number outside the opening hours of the Hungarian customer service, you will be assisted by an English-speaking administrator from the country in which you are staying. A charge may apply when calling the number. For more information ask your service provider about this.

Important: our service can be used by IQOS CLUB members who have previously registered their device.