Online Account & Registration

Yes, every customer can have several registered devices at the same time. However it is important that, only those devices should be registered under your profile which you are using.

If you are entiteled for replacement, as a registered user you can replace your device at any IQOS selling point that sells the same type of IQOS device as yours (except IQOS selling points, which marked with limited selection). After watching E-COACH Videos, we provide a 14-day buy-back guarantee (right of withdrawal), in addition of the mandatory warranty rights. For more information about the terms and coditions of the buy-back guarantee and warranty visit HELPFUL LINKS/WARRANTY. Extended website content are also available only for our registered customers, in addition the registration is also required to the IQOS CLUB membership.

In all cases to ease any administration, we recommend you to register the device under the actual user profile. To do this, please follow the registration steps. If you have any questions, please contact our Customer Care.

It is important, that every IQOS device should be registered under the actual user profile, to ease any administration and being entitled to other benefits as a registered user. Please follow the given steps of registration. If you have any questions, please contact our Customer Service.

Registering IQOS device is not obligatory, however for the easier administration procedures and to receive other benefits, it is recommended to register your device. Non-registered users are also entiteled the warranty assured in local law. Visit LEGAL/WARRANTY for more information about warranty.

Your data is treated according to our Data Privacy Note. Find more information in our Privacy Notice.

Our self-register on www.IQOS.com website under the Registration menu is available 24 hours a day. The steps are easy but if you're stuck or have some questions please contact to our Customer Care. Further information about the registration please click here.

Enter into your own profile, then under "My Devices" menu you can add a new device. If you have question about the registration please contact to our Customer Care.

If you have already registered on IQOS.com and by choosing IQOS CLUB membership you have agreed to send you newsletters, you must unsubscribe from our newsletter, or simply enter your IQOS profile, click on the "My Account" menu item, then untick the "IQOS CLUB membership" box to unsubscribe.

Registration makes it easier to manage later and many services are available through registration. Examples include: (Flexible and fast replacement process in case of IQOS device failure, Availability of product e-coach videos, IQOS device buyback option, Extended warranty validation option, IQOS CLUB registration option) More information: FAQ - IQOS Customer profile and registration | IQOS Hungary

The site is for adult smokers who would continue to smoke or use other nicotine-containing products, so only smokers over the age of 18 can visit.

In case of change of e-mail address:
1. Log in to your IQOS account on the website.
2. In the Personal Information section, you can change your email address.
3. Save the change.

In case of password change:
1. Log in to your IQOS account on the website.
2. In the Change Password section, press the Change button.
3. Enter your new password and save the change.

If you have any further questions, please contact our Customer Care!

If you forget your password:
1. Press the profile icon in the upper right corner of the menu.
2. Press the ""Forgot your password"" button below the Login button.
3. Verify yourself with a code sent to your phone number.
4. Enter your new password.

If you have forgotten your username:
To access, you need the email address or phone number you provided during registration. You will access your profile with the phone number and password you provided during registration, so you can also view the email address you provided during registration.
If you have any further questions, please contact our Customer Service:
Mon - Fri: 08:00 - 22:00 Sat - Sun: 10:00 - 18:00
Phone: +36 80 888 222
By e-mail: contact.hu@iqos.com
On Facebook: send a message via the "IQOS Ügyfélszolgálat" page

Please proceed as follows:

Please visit IQOS.com and log in to your account using your phone number, e-mail address or password.

In your account, open "My account" and click then on “Delete account”.

In the “Delete account” area, you’ll need to confirm deletion of your account with giving you password.

Please note:  Your account will be immediately deleted and will no longer be available to you.

In order to change your account email address, you need first to login and visit your account page.

For updating your email, you can visit the “Profile login information” section and click on the “edit e-mail address” icon. Select whether you want to receive your verification code to your registered phone number or e-mail address.
After checking the code, enter your new e-mail address and save the changes
In order to verify your email, check your inbox and click on the email verification button.

IQOS.com provides you three ways in order to sign in.  

    A) E-mail address and one-time password:

After entering the e-mail address provided during registration, we will send you a one-time code by e-mail, which you can use to enter the account. Remember that the email address must be registered and verified in the account. Β) Mobile number and one-time password:

After entering the phone number provided during registration, we will send you a one-time code via SMS, which you can use to access the account. Remember that your mobile number must be registered and authenticated in the account.

C) Email address/mobile number and password:

You can also enter the user account with the combination of the e-mail address/ mobile number and password you entered during registration. If you have forgotten your password, click the "forgot password" button, where you can create a new password. 

  Proposed links: 

1.How to purchase IQOS device (IQOS Store Locator | IQOS Hungary)
2. Contact IQOS support (Contact - IQOS Customer Service | IQOS Hungary)  

Registration makes it easier to manage later and many services are available through registration. Examples include: (Flexible and fast replacement process in case of IQOS device failure, Availability of product e-coach videos, IQOS device buyback option, Extended warranty validation option, IQOS CLUB registration option) More information: FAQ - IQOS Customer profile and registration | IQOS Hungary

You can update your address at any time via your customer account. 
You can access your customer account on IQOS.com/My account section.
After logging in, please navigate to "Personal information” section and then "Edit" to change your address.

If you have not received a confirmation by e-mail, please check your spam folder. Make sure you entered the e-mail address for your account correctly. 

If an error message appears during registration (entry field marked red), then you haven’t entered the information completely or there is a typo.    

If you bought your IQOS device in a Hungarian national tobacco shop that sells IQOS devices and you did not register in the tobacco store, you can register yourself and your device as a new customer on the website www.iqos.com. Under certain conditions, you can also start the registration of an IQOS device purchased abroad here. More information: How to register my IQOS

Registration only takes a few minutes. Simply visit Registration - Create your IQOS Account and follow the step-by-step instructions (please have your IQOS device number and mobile phone number ready). 

Registration makes administration easier, and many services are available through registration. Examples include:
Flexible and fast replacement process in case of IQOS device failure, Availability of product e-coach videos, IQOS device buyback option, IQOS CLUB registration option. Extended warranty validation option for IQOS CLUB members.

More information: FAQ – IQOS Customer profile and registration

If you’ve already registered your device, you can find the device number online in your IQOS profile.
Alternatively, the device number can be found on the bottom of the original packaging for your IQOS device as well as in the Proof of Purchase document.

You can register more devices in your IQOS user profile. In your profile, go to "My devices" and click on "Add device".

You cannot register your device in the IQOS application. If you bought your IQOS device in Hungary, in a national tobacco shop that sells IQOS devices, and you did not register in the tobacco shop, you can register yourself and your device as a new customer on the website www.iqos.com. Under certain conditions, you can also start the registration of an IQOS device purchased abroad here. More information: How to register my IQOS

IQOS app is the application for adults who would otherwise continue to smoke or use other nicotine-containing products that enables to customize the interactions with IQOS and provides connected support services.

With the IQOS app, you can also:

Upgrade your device's firmware

Get tips and tutorials to help you

Get answers to FAQs

Diagnose any problem with your device

Check your device’s battery level

Get notifications about your device

Contact IQOS for support

Several devices can be paired with the application, but you can only connect one device with the application at a time.