If you are entiteled for replacement, as a registered user you can replace your device at any IQOS selling point that sells the same type of IQOS device as yours (except IQOS selling points, which marked with limited selection). After watching E-COACH Videos, we provide a 14-day buy-back guarantee (right of withdrawal), in addition of the mandatory warranty rights. For more information about the terms and coditions of the buy-back guarantee and warranty visit HELPFUL LINKS/WARRANTY
. Extended website content are also available only for our registered customers, in addition the registration is also required to the IQOS CLUB membership.