Can using defective sticks affect the overall performance of the IQOS device?

Supporting services FAQ categories Troubleshooting Can using defective sticks affect the overall performance of the IQOS device?
Supporting services FAQ categories Troubleshooting Can using defective sticks affect the overall performance of the IQOS device?
If your SMARTCORE STICKS™ are defective, do not use them, or try to insert them into the Holder.

Under certain conditions, it is possible to return defective products so that we can investigate the problem. For more information, contact IQOS Customer Service.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.