Is IQOS CLUB membership and device registration required to claim warranty?

For manufacturer defects (defective performance), registration is not mandatory, but it helps speed up the process.

For accidental damage, device registration, active IQOS CLUB membership, and watching the E-COACH videos are required.

The 2 year extended accidental damage coverage applies exclusively to IQOS ILUMA i PRIME devices purchased from 02.12.2024.

Warranty terms for other IQOS ILUMA devices remain unchanged.