I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?

Find your answers for support and IQOS CLUB related questions, here at our FAQ section.

Supporting services FAQ categories Program Support Conversion support I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
Supporting services FAQ categories Program Support Conversion support I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers find it challenging to convert to IQOS.
IQOS CLUB provides for all IQOS users an extra support via the given contact channels in the first period after purchase, providing useful information on how to use the device properly, answering questions that have arisen in the meantime, and collecting feedback to ensure that our products and services meet the standards of our IQOS users.
More details about IQOS CLUB you can find here.