Do I always need internet connection to use the IQOS app?

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

Supporting services FAQ categories About the IQOS app Do I always need internet connection to use the IQOS app?
Supporting services FAQ categories About the IQOS app Do I always need internet connection to use the IQOS app?
Some features like FAQs don’t need internet connection. But to get the very latest features and information, you’ll need to be connected to the internet to:

  • Log in and launch the app for the first time
  • Access some how-to tutorials
  • Find your nearest IQOS store
  • Read the Terms of Use and Privacy Notice