What is Connected Care?

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

When a device error or malfunction is detected, the app informs and guides you through the trouble-shooting process to resolve it.

If the error is non critical:
A non-critical error is a minor condition that makes your device stop functioning correctly. For example: the device is out of the temperature range.
You can ignore non-critical notifications and in case the device is back in the temperature range continue to use the device. Device replacement is not needed.

If the error is critical:
In case of critical error, follow the step-by-step guidance to solve the problem.

If a problem is solved with the troubleshooting steps proposed by the IQOS app, a successful resolution notification will be displayed, and you will be able to use the device as before.

If not, please, take contact with our Costumer Care for further support:
Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
By phone: +36 80 888 222
By e-mail: contact.hu@iqos.com
By Facebook: send a message via "IQOS Ügyfélszolgálat" page