How do I know if my IQOS device is paired with the IQOS app?

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

Supporting services FAQ categories About the IQOS app How do I know if my IQOS device is paired with the IQOS app?
Supporting services FAQ categories About the IQOS app How do I know if my IQOS device is paired with the IQOS app?
If your device is connected, the app will show ‘Device Connected’.
If your device has already been paired, it will appear in the carousel of all your devices in the ‘Devices’ tab.
To see if a device you’ve previously paired is currently connected, go to the ‘Devices’ tab and scroll left or right to find the device you want to check. It’ll tell you if there’s been an error while trying to pair your device.