How do I upgrade the firmware of my Pocket Charger so I can use it with my IQOS Holder?

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

Supporting services FAQ categories About the IQOS app How do I upgrade the firmware of my Pocket Charger so I can use it with my IQOS Holder?
Supporting services FAQ categories About the IQOS app How do I upgrade the firmware of my Pocket Charger so I can use it with my IQOS Holder?
It is highly important to mention that your IQOS Pocket Charger and your IQOS Holder each have separate firmware to update.

You can update the firmware of your IQOS Charger via USB cable.

The IQOS Holder firmware can only be updated when the Holder is inserted in the Pocket Charger and connected to a PC or laptop via USB cable.

Thus, it is generally recommended to conduct the firmware update via USB cable.