Is it normal for IQOS to disconnect and reconnect several times during the software update?

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Supporting services FAQ categories About the IQOS app Is it normal for IQOS to disconnect and reconnect several times during the software update?
Supporting services FAQ categories About the IQOS app Is it normal for IQOS to disconnect and reconnect several times during the software update?
If your IQOS device disconnects and reconnects several times when firmware update is performed, then you do not have to worry, as this is an expected behavior.

During a software update, the device is automatically disconnected several times to install the new software.

Please follow the instructions and reconnect the device within 20 seconds to ensure the firmware update runs smoothly.

In addition, your IQOS device may light up white and red.

This is also normal in the process of updating the software.

Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.