Why does autostart not work with my IQOS ILUMA?

Your IQOS ILUMA should automatically start heating when you insert a SMARTCORE STICK™. If not, try the following actions.

1. Check it’s a SMARTCORE STICK™ (TEREA, DELIA or LEVIA). Your IQOS ILUMA device will only work with the new SMARTCORE STICKS™ (TEREA, DELIA or LEVIA).

2. Check the stick is correctly inserted. It’s the right way in, and pushed up to the filter line.

3. Check the IQOS app. See if Autostart has been accidentally deactivated.

4. Reset your device. Place your IQOS ILUMA holder in the pocket charger. Press the power button for 10 seconds until the lights go out. When the lights flash twice, you’ll know the reset is done. If your IQOS ILUMA holder starts without a stick, try the following actions.

- Reset your device as above.

- Turn off Autostart on the IQOS app. Remember – you can start the heating by pressing the button on your holder for 2 seconds. If the problem persists, get in touch with our Customer Care.

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. See Important information.