Why doesn’t my IQOS ILUMA start when I insert a HEETS stick?

Supporting services FAQ categories IQOS ILUMA devices Why doesn’t my IQOS ILUMA start when I insert a HEETS stick?
Supporting services FAQ categories IQOS ILUMA devices Why doesn’t my IQOS ILUMA start when I insert a HEETS stick?
It won’t start because the IQOS ILUMA is designed to be used only with the fully sealed SMARTCORE STICKS™ (TEREA, DELIA and LEVIA). Its innovative SMARTCORE INDUCTION SYSTEM™ heats the SMARTCORE STICKS™, instead of burning it. And do remember that do not use IQOS ILUMA and/or SMARTCORE STICKS™ with previous IQOS generations, as this may damage your device. Do not ingest or disassemble SMARTCORE STICKS™.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.