Why doesn’t my IQOS ILUMA start when I insert a HEETS stick?

Supporting services FAQ categories IQOS ILUMA devices Why doesn’t my IQOS ILUMA start when I insert a HEETS stick?
Supporting services FAQ categories IQOS ILUMA devices Why doesn’t my IQOS ILUMA start when I insert a HEETS stick?
It won’t start because the IQOS ILUMA is designed to be used only with the fully sealed TEREA tobacco sticks. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it. And do remember that do not use IQOS ILUMA and/or TEREA with previous IQOS generations, as this may damage your device. Do not ingest or disassemble TEREA.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.