IQOS used for less time than expected or only for a few times

Supporting services FAQ categories Troubleshooting IQOS used for less time than expected or only for a few times
Supporting services FAQ categories Troubleshooting IQOS used for less time than expected or only for a few times
Your IQOS device is designed to provide each use to have up to 6 mins and/or 14 puffs whichever comes first. You can follow these steps to make sure your IQOS works properly: 

  • Let the device heat up for 20 second in order to allow for aerosol creation.

  • Ensure that there are Intervals (time) between puffs.

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  • Leave time between puffs allows the Holder to properly heat the tobacco and generate aerosol.

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  • Check whether the consumable was not accidentally used twice.

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    Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.