What should I do if I receive a defective or damaged pack of sticks?

Supporting services FAQ categories Troubleshooting What should I do if I receive a defective or damaged pack of sticks?
Supporting services FAQ categories Troubleshooting What should I do if I receive a defective or damaged pack of sticks?
We’re sorry to hear that your HEETS tobacco sticks and SMARTCORE STICKS are defective or damaged.

Under certain conditions, it is possible to return defective products so that we can investigate the problem.

For more information, contact IQOS Customer Service.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.