- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
New, advanced features
Familiar design with new advanced features.
Pocket size. All-in-one design.
Familiar design.
All-in-one design
- Compare devices
- Learn more about IQOS ILUMA devices
- Technology behind IQOS ILUMA
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
How to use the IQOS warranty?
Even products of the highest quality can sometimes stop working, and we know how annoying it is when you can't use your IQOS.
Do you want to make a claim? As a first step, connect your device to the IQOS application and run the device diagnostics. In case of a problem, follow the step-by-step instructions to solve the problem. If troubleshooting is not successful, contact our Customer Service for further assistance.
Do you want to make a claim? As a first step, connect your device to the IQOS application and run the device diagnostics. In case of a problem, follow the step-by-step instructions to solve the problem. If troubleshooting is not successful, contact our Customer Service for further assistance.