- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
- IQOS ILUMA PRIME
The most advanced IQOS device
- IQOS ILUMA
Familiar design, new technology
- IQOS ILUMA ONE
All-in-one design
- IQOS ORIGINALS ONE
Up to 20 uses on a full charge including 3 consecutive uses
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
Can I replace my IQOS device online?
Currently, the replacement process cannot be started online.
Even the best quality products can have problems working, and we know how annoying it is when you can't use your IQOS device.
Would you like to validate the warranty? As a first step, connect your device to the IQOS application and run the device diagnostics. In case of a problem, follow the step-by-step instructions to solve the problem. If troubleshooting is not successful, contact our Customer Service for further assistance.
Even the best quality products can have problems working, and we know how annoying it is when you can't use your IQOS device.
Would you like to validate the warranty? As a first step, connect your device to the IQOS application and run the device diagnostics. In case of a problem, follow the step-by-step instructions to solve the problem. If troubleshooting is not successful, contact our Customer Service for further assistance.