What are IQOS ILUMA i warranty terms?

You can read more about the manufacturer warranty and replacement in our website. The IQOS 2-years factory fault warranty is not covered in the following cases:

1. Damage caused by normal wear and tear.
2. Cosmetic damage (such as scratches, dents, broken plastic etc.).
3. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
4. Malfunction caused by using the device with non-compatible products.
5. Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS.
6. Damage or malfunction caused by failure to use as described in the associated IQOS User Guide.